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Job Description
Customer Support Associate
Salary : ₹17,000 to ₹22,000 per month
Location : Infopark, Kakkanad, Kochi, Kerala
Experience : 1 to 3 years in BPO / Customer Support voice process (Fresh candidates will be considered if they have fluency in English)
Qualifications :
- Excellent fluency in English
- 1 to 3 years of experience in BPO or Customer Support voice process
- Strong communication and interpersonal skills
Responsibilities :
1. Respond to Customer Queries : Address customer inquiries promptly and accurately through phone, email, or chat.
2. Identify Customer Needs : Understand customer needs and assist them in utilizing specific product features effectively.
3. Product Malfunction Analysis : Analyze and report product malfunctions by testing different scenarios or impersonating users.
4. Database Updates : Update internal databases with information regarding technical issues and valuable customer discussions.
5. Communication of New Features : Inform customers about new features and functionalities.
6. Issue Resolution Follow-Up : Follow up with customers to ensure timely resolution of their technical issues.
7. Customer Feedback : Gather customer feedback and communicate insights to Product, Sales, and Marketing teams.
8.Training Assistance : Assist in the training of junior Customer Support Representatives.
Requirements
Requirements
MBA in Logistics. 0 to 2 years of experience in logistics. Proficiency in Microsoft Excel. Fluent in English, both spoken and written. Strong organizational and problem-solving skills. Ability to work in a fast-paced and dynamic environment.