Talent.com

Jobs in Mumbai india

Last updated: 2 days ago
Quality Improvements Specialist

Quality Improvements Specialist

Etraveli GroupMumbai, MH, IN
Quick Apply
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and tra...Show moreLast updated: 23 days ago
  • Promoted
Medical Representative

Medical Representative

LifelancerMaharashtra, Maharashtra, India
Customer Relationship Management Negotiation Business Development Communication pharma sales pharma selling.Skinnovation Pvt Ltd is a leading company specializing in Aesthetic and corrective dermat...Show moreLast updated: 23 days ago
  • Promoted
Procurement Practice Representative

Procurement Practice Representative

Trigent Software Private LimitedMumbai, Maharashtra, India
Liaise with vendors to confirm PO acceptance delivery schedules past due cases.Liaise with Buyers to resolve discrepancies and delivery issues if any. Maintain strong relationships with vendors to f...Show moreLast updated: 30+ days ago
  • Promoted
delivery boy

delivery boy

White Force Outsourcing Pvt LtdMumbai, Maharashtra, India
The Delivery Boy is responsible for ensuring that products are delivered to customers in atimely safe and effici \"delivery boy\". Restaurant Experience,Time Management,Cust...Show moreLast updated: 30+ days ago
AVP Sales

AVP Sales

Elevation CapitalMumbai, MH, IN
Quick Apply
SolarSquare wants to be the Home-Energy brand of future India.We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand -...Show moreLast updated: 30+ days ago
  • Promoted
Sales

Sales

Fashion TV IndiaMumbai, Maharashtra, India
The Sales position is a key role within the organization responsible for driving revenue and increasing market share through effective sales techniques and strategies. This role is instrumental in b...Show moreLast updated: 30+ days ago
  • Promoted
Spanish Teacher Grades 9-12 For IGCSE School in Powai

Spanish Teacher Grades 9-12 For IGCSE School in Powai

EducoHireMumbai, Maharashtra, India
Spanish Teacher (Grades 912) For IGCSE School.Competitive based on experience.Ed (Mandatory) Degree in Spanish or relevant field. Spanish (IGCSE or similar curriculum preferred).We are seeking a ded...Show moreLast updated: 14 days ago
  • Promoted
DELIVERY BOY

DELIVERY BOY

Hospital staffMumbai, Maharashtra, India
Greetings from Hospital Staff •.HOSPITAL STAFF PROVIDES 100% FREE JOBS.Location : THANE WEST ( DELIVERY BETWEEN BANDRA TO MIRA ROAD). Salary : 12K TO 15K depends on experience Incentives travelling a...Show moreLast updated: 30+ days ago
Day Care Teacher

Day Care Teacher

KidoBorivali West, MH, IN
₹20,000.00–₹26,000.00 monthly
Full-time
Quick Apply
Ensuring that the health and safety of children is given utmost priority along with supporting physical needs of children which may include working in partnership with parents with regards to toile...Show moreLast updated: 30+ days ago
  • Promoted
Export Documnetation Coordinator

Export Documnetation Coordinator

Randstad IndiaMumbai, Maharashtra, India
Coordinate and prepare export document packages including delivery notes ATR.BLs sales contracts certificates of conformity and analysis certificate of origin and. Oversee the general work process f...Show moreLast updated: 30+ days ago
  • Promoted
Sales Consultant

Sales Consultant

Sales & ProfitMumbai, MAHARASHTRA, IN
Sales & Profit is a B2B Sales Performance improvement company focused on enhancing key sales metrics.With a successful track record of elevating brand image and impacting B2B Sales KPIs, we are...Show moreLast updated: 2 days ago
  • Promoted
MS Dynamics 365 Consultant - Power Automate

MS Dynamics 365 Consultant - Power Automate

FernHConsultancyMumbai
Job : Junior MS Dynamics 365 CE Consultant About Client : We are a preferred and trusted Technology Consulting and Development Partner for global enterpris...Show moreLast updated: 19 days ago
  • Promoted
HR Service Advisor

HR Service Advisor

Cloud Counselage Pvt LtdMumbai, Maharashtra, India
TO GET TIMELY UPDATES ON JOB OPENINGS FEEL FREE TO JOIN OUR COMMUNITY @.The HR Service Advisor will act as the primary point of contact for employees regarding HRrelated inquiries issues and reques...Show moreLast updated: 15 days ago
Talent Acquisition Associate

Talent Acquisition Associate

2070HealthMumbai, MH, IN
Quick Apply
India's premier Venture Studio, pioneering an innovation platform dedicated to building groundbreaking healthcare companies from the ground up. Our mission is to identify and seize disruptive opport...Show moreLast updated: 30+ days ago
  • Promoted
Specialist, Standards & Practices

Specialist, Standards & Practices

myGworkMumbai, India
Discovery, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.When we say, "the stuff dreams ...Show moreLast updated: 16 days ago
  • Promoted
Data Privacy and Security

Data Privacy and Security

PROCYON TECHNOSTRUCTUREMumbai, Maharashtra, India
Job overview : As a Privacy Operations Personnel you are required to have a deep understanding of data protection regulations. You will be responsible for conducting Privacy Impact Assessments (PIA) ...Show moreLast updated: 15 days ago
Import Customer Service Specialist

Import Customer Service Specialist

ANM Cube P LtdMumbai, MH, in
₹600,000.00 yearly
Quick Apply
We are seeking an Import Customer Service Specialist with.The role involves requesting rates, providing expert client advice on logistics, booking cargo space, preparing documentation, and coordina...Show moreLast updated: 8 days ago
Babylon.js specialist

Babylon.js specialist

FreelancerproxMumbai, Maharashtra, India
Remote
Quick Apply
The ideal candidate should have a strong background in.WebGL, shaders, physics engines, and scene optimization.Knowledge of integrating Babylon.Show moreLast updated: 14 days ago
  • Promoted
Talent Acquisition Apprentice

Talent Acquisition Apprentice

JellyfishMumbai, Maharashtra, India
Reporting to the Talent Acquisition Director you will create impact within our global business and be a part of a team committed to operational excellence diversity and candidate engagement.Your pr...Show moreLast updated: 30+ days ago
  • Promoted
Trade Consultant

Trade Consultant

Our Hottest OpeningsMumbai, Maharashtra, India
Consultant Trade India / & Middle East.To establish company as the ultimate authority by building successful relationships with existing and potential partners that are a part of the Industry...Show moreLast updated: 30+ days ago
This job offer is not available in your country.
Quality Improvements Specialist

Quality Improvements Specialist

Etraveli GroupMumbai, MH, IN
23 days ago
Job type
  • Quick Apply
Job description

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay.

About the Role

We’re seeking a Quality Improvements Specialist to join our team and enhance the customer experience by identifying areas for improvement and driving impactful changes.

Requirements

  • Lead and participate in customer service quality improvement projects
  • Analyze CSAT data and customer feedback for actionable insights
  • Utilize AI tools (e.g., sentiment analysis) to assess customer interactions
  • Conduct in-depth analysis of customer trends and communication channels
  • Work cross-departmentally to identify issues and share best practices
  • Develop and maintain quality reviews and reporting systems
  • Collaborate with internal teams and outsourcing partners to implement solutions

Required Skills & Experience

  • Experience with AI tools in call centers
  • Strong proficiency in Excel, Google Docs, and data analysis
  • Ability to simplify complex data and present it clearly
  • Excellent communication skills
  • Self-motivated and highly organized
  • Strong analytical and problem-solving skills
  • Fluent in English

    • Nice-to-Haves

  • Experience in call center quality management
  • Familiarity with Genesys or GDS (Global Distribution Systems)
  • Background in the Travel & Tourism industry
  • Proficiency in additional languages (Spanish, French, Portuguese, Korean, Japanese)
  • Experience working with outsourcing partners
  • Bachelor’s degree in Business Administration or Data Analytics

    • LI-Hybrid #LI-MK