Jobs in Chennai, india

This job is with Freshworks, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

• Engage proactively with customers using the engagement model (based on customer segment) laid out
• Understand and document customer’s business flow (for large customers) and deep understanding of use-cases
• Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit
• Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
• Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)
• Promote awareness of the latest innovations Freshworks is releasing (products / features in pipeline)
• Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues / solutions are addressed
• Work with Program Manager (Customer Success) to derive data driven insights / intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and
• Own two key metrics (Increase Product-Adoption & Customer Retention)
• Become your customers' strategic consultant and go-to person for help; Deliver insights to help customers optimize the value of Freshworks products, and improve their metrics and overall performance.
• Partner with Sales Account Management to help ensure renewal and expansion opportunities are identified and closed successfully.
• Open to work from our Chennai / Bangalore office on all days
• Open to work in the US shift

Qualifications

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

LI-DNI