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InfyStratBengaluru, KA, INOutbound Specialist (US Process)
Silvermine GroupBengaluru, Karnataka, IndiaCore Responsibilities :
- Make outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Respond efficiently and accurately to our clients, explaining possible solutions, and
- ensuring that clients feel supported and valued
- Build lasting relationships with clients and other call center team members based on
- trust and reliability
- Utilize software, databases, scripts, and tools appropriately
- Understand and strive to meet or exceed call center metrics while providing excellent
- and consistent customer service
- Maintain and update customer information as necessary in database
- Escalates calls to supervisor when necessary and appropriate
- Responsible for making outbound calls and regular follow up on leads assigned
- Ensure Zero compliance issues in terms of call quality
- Make outbound calls to prospective clients and convert them into customers
Desired Qualification
Perks of Joining : -
Innovative Work : Contribute to cutting-edge solutions for e-commerce and SaaS businesses.
Impactful Role : Shape product decisions and enhance user experiences with data-driven insights.
Growth Opportunities : Learn and grow professionally in a fast-paced, collaborative environment.
Supportive Culture : Work with a team that values teamwork, mentorship, and professional
development.
Competitive Benefits : Access comprehensive health, retirement, and other benefits to support your well-being.
Rewards and Recognitions : Demonstrate true dedication and be rewarded with annual bonuses
and spot awards
Company Background :
Silvermine Group is a 15 years old SaaS Company that's building E-commerce, SaaS companies in the loud for the US market and helping companies bring offline processes online, saving time and money. We bring modern Internet software to main streets across America. Since our founding over a decade ago in Wilton, Connecticut, we have empowered our employees to make decisions that serve our customer’s interests first.
Software Product offering from Silvermine Group eform2290 and emcs150