Customer Solutions Contributor

Company Description

SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to Transparency and Efficiency. Our platform provides clarity on deal terms and detailed information on royalty collection.

Role Description

This is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist will be responsible for addressing customer inquiries, providing technical support, ensuring customer satisfaction, and maintaining high standards of communication and problem resolution. Daily tasks include troubleshooting issues, guiding users through solutions, and documenting customer interactions for continuous improvement.

Qualifications

• Customer Support, Customer Satisfaction skills
• Interpersonal Skills, strong communication abilities
• Technical Support, Analytical Skills
• Experience with customer relationship management (CRM) software is a plus
• Ability to work independently and remotely
• Previous experience in the music industry is beneficial
• Anyone can apply for this role.

Benifit