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ServiceNow FSM/CSM Technical Lead
ServiceNow FSM/CSM Technical LeadMyridius • Pune, Republic Of India, IN
ServiceNow FSM / CSM Technical Lead

ServiceNow FSM / CSM Technical Lead

Myridius • Pune, Republic Of India, IN
30+ days ago
Job description

Job Description

We’re hiring a ServiceNow Technical Lead with hands-on expertise in Field Service Management (FSM) and Customer Service Management (CSM) . If you’re passionate about designing scalable ServiceNow solutions and enjoy leading teams, this is the role for you.

Key Responsibilities-

  • Lead end-to-end implementation of ServiceNow FSM and CSM modules.
  • Translate business requirements into technical solutions using ServiceNow best practices.
  • Design, configure, and customize workflows, business rules, UI actions, and integrations.
  • Guide and mentor a team of developers;

conduct code and designreviews.

  • Work closely with cross-functional stakeholders to ensure platform alignment with business goals.
  • Manage platform upgrades and ensure system stability, performance, and security.
  • Maintain documentation and support governance processes.
  • Must-Have Skills

  • 8+ years of ServiceNow development experience.
  • Strong experience in FSM and CSM implementations.
  • Proficiency in ServiceNow scripting (JavaScript, Glide API).
  • Experience with REST / SOAP API integrations and Integration Hub.
  • Strong understanding of ITSM processes, CMDB, and platform architecture.
  • ServiceNow CSA certification (CSM / FSM certifications a plus).
  • Familiarity with ServiceNow App Engine or custom application development
  • Experience working in Agile / Scrum environments.
  • Good to Have

  • Certified Implementation Specialist (CSM or FSM)
  • Knowledge of Virtual Agent, Predictive Intelligence, or Performance Analytics
  • Working knowledge of NowAssist & AI Agent framework
  • Knowledge of Workflow Data Fabric
  • Create a job alert for this search

    Technical Lead • Pune, Republic Of India, IN

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