Senior Process Executive

Responsibilities Senior Process Executive (JL2A) - 1 to 3 years of ExperienceProcess Specialist (JL3A) - 2 to 5 years of Experience

• Execute transactions as per prescribed guidelines within agreed timelines, with an objective to meet SLA
• Ensure the defined performance parameters are met and exceeded within guidelines, policies agreed between Infosys & Client
• Should have at least 1-2 years experience in Commercial banking.
• Identifying and resolving fraud issues
• Investigating suspected fraudulent activities
• Reviewing bank records for signs of fraudulent activity
• Analyzing financial documents, monitoring transactions, and networking with other fraud specialists in the industry
• Tracking and monitoring illegal transactions on customers' financial accounts without the authorization of the account owner
• Reporting any suspicious account movements and unusual transactions that may be risky to the financial institution and customers.
• Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers’ accounts
• Monitor debit card fraud alerts daily and take necessary action to protect customers and the bank
• Contribute to the creation of fraud rules by providing analytical data to support decisions
• Ensure information flow and deliverables are met to mitigate fraud by facilitating weekly calls with external card fraud analyst at processor
• Actively participate in team meetings; share information and make suggestions for improvements to fraud operations.
• Demonstrated critical thinking, collaborating & time management skills.
• Conduct ongoing monitoring of fraud trends and patterns.
• Provide fraud awareness training to employees and stakeholders
• Intermittent knowledge in MS Excel, Power point
• Excellent verbal and written communication skills.
• Shifts : Night shift with weekend support.
• Work location : Chennai (SEZ) – WFO Educational Requirements BCom