This job offer is not available in your country.

Customer Service Executive

Apna Bharat Passport and Visa ServicesMohali district, India, India

30+ days ago

Job description

Apna Bharat is a private company based in Brampton, Canada, that offers hassle-free passport and visa services. We specialize in PCC, Passport renewal, e-visa, OCI card, and emergency services.

We urgently need to hire a Customer Service Executive for our Mohali, Punjab location. Interested candidates can send their CVs directly to jasleen.raheja@apnabharat.ca.

Responsibilities

1. Customer Assistance : Respond to clients' inquiries about Passport / visa / OCI / Attestation applications, requirements, timelines, and related policies via phone and email.

2. Application Support : Help customers fill out Passport / visa / OCI / Attestation application forms, ensure all required documents are in place, and provide guidance on the application process.

3. Document Verification : Review submitted documents for completeness and accuracy, ensuring they meet the necessary criteria.

4. Problem Resolution : Address and resolve customer complaints or issues related to visa processing, delays, or technical difficulties.

5. Processing Updates : Provide timely updates to customers regarding the status of their visa applications, including approval, rejection, or additional information required.

6. Compliance and Regulations : Stay up-to-date with the latest Passport / visa / OCI / Attestation regulations and policies, ensuring that all advice provided aligns with current immigration laws.

7. Database Management : Maintain accurate records of customer interactions, visa applications, and any necessary follow-up actions.

8. Customer Education : Educate clients on visa types, processing timeframes, and specific country entry requirements.

9. Feedback Collection : Gather customer feedback to improve service delivery and identify areas for improvement.

Qualifications

Educational Qualifications :

Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.

Key Skills and Competencies :

Excellent communication skills (verbal and written)

Problem-solving and conflict-resolution abilities

Patience and empathy when dealing with customers

Active listening skills

Multitasking and time management

Ability to stay calm under pressure

Attention to detail

Tech-savvy – able to work with CRM systems, live chat, email platforms, etc.

Technical Proficiency :

Familiarity with CRM software.

Basic knowledge of Microsoft Office, Outlook and OneDrive.

Typing speed and accuracy may be tested.

Experience :

Mid-level : 1–3 years of experience in a similar role.

Immigration Office Experience will be considered as an asset.

Language Skills :

Proficiency in English (spoken & written)

Proficiency in Punjabi is a must. Please do not apply if you are not able to speak Punjabi.

Create a job alert for this search

Customer Service Executive • Mohali district, India, India

Related jobs

customer service executive

CONNECTING 2 WORKIndia, Telangana

We are growing each day and would love to have someone who is equally passionate about coming on board with us as we are about the work we do. Customer Relationship Management – Organised and Detail...Show moreLast updated: 30+ days ago

Customer Care Executive - Chandigarh

Rentokil InitialChandigarh, CH, IN

Quick Apply

Rentokil PCI is the leading pest control service provider in India.A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one ...Show moreLast updated: 30+ days ago

Customer Support Executive

Fill in the BlanksZirakpur, IN

Handle inbound / outbound calls from clients- Provide emotional support and guidance to clients- Assess clients' concerns and provide appropriate solutions- Maintain accurate records of client intera...Show moreLast updated: 30+ days ago

Customer Care Executive

ALLIANZINDIA

Allianz is the home for those who dare a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people both its...Show moreLast updated: 30+ days ago

Customer Support Executive

Futurerole.inMohali, India

Bangalore based Recruitment & HR Services company specializing in providing support for recruitment of professionals across BPOs and IT – Embedded systems. Handling inbound calls and emails in a...Show moreLast updated: 30+ days ago

Customer Care Executive

Dadu Medical CentreDelhi, Delhi

Provide information of Products / Services / Offers to customers.Handling inbound calls & outbound calls.Solve customers’ query over the phone. Your main goal is to boost our sales by reaching out t...Show moreLast updated: 30+ days ago

Customer Relationship Executive Investments

Sahayak AssociatesChandigarh, India

Quick Apply

Sahayak Associates is a leading financial planning and wealth management firm in Chandigarh, India.Our comprehensive range of services includes goal-linked financial analysis, retirement planning, ...Show moreLast updated: 30+ days ago

UK Customer Care Executive

Woodsforce SolutionsMohali, Punjab, India

Title - UK Customer Care Executive.Taking ownership of customer concerns and resolving in a professional, courteous, and efficient way. Respond to customer enquiries through Calls, chats and mails.P...Show moreLast updated: 30+ days ago

Customer Support Executive

SnaphuntMohali, India

Opportunity within a company with a solid track record of performance.A role that offers a breadth of learning opportunities. Handling inbound calls and emails in a professional manner.Resolving cus...Show moreLast updated: 30+ days ago

Customer executive

pepsico india ltdINDIA

CE handles single / multiple distributors ranging over different scale of business.He is the representation of PepsiCo in market who is responsible for planning, deploying and executing joint busines...Show moreLast updated: 30+ days ago

Customer Care Executive

AntaresChandigarh, Chandigarh, India

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedur...Show moreLast updated: 30+ days ago

Customer Service

AprailicMohali, Punjab, India

Aprailic, located in Mohali, is a dynamic company in the Staffing and Recruiting industry, with a team of 2-10 dedicated employees. Aprailic excels in connecting talented individuals with exciting e...Show moreLast updated: 25 days ago

Customer Service Executive

GOODYEARINDIA

Goodyear Talent Acquisition Representative : .Relocation Assistance Available : .Co-ordination with customer for Warranty Handling within set Turnaround Time / Response time. Technical knowledge of tyre ...Show moreLast updated: 30+ days ago

Executive - Customer Service Job Details | Bureau Veritas

bureau veritas consumer product services india pvt. ltd noidaINDIA

Brief overview on the scope of job responsibility : .Internal and external follow-ups.Other key functional or communicational lines : . Coordinate with local and overseas clients, agencies, and vendors....Show moreLast updated: 30+ days ago

Promoted

Customer Service Representative

TPMohali district, India, India

French multinational business process outsourcing company.It provides services for debt collection, telemarketing, customer relationship management, content moderation, and communication.The ideal ...Show moreLast updated: 12 days ago

Execuitve / Senior Executive - Customer Service (Standard Desk Export)

cma cgm gbsi pvt ltd.INDIA

Executive / Senior Executive - Customer Service (Standard Desk Export).Led by Rodolphe Saad, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world ...Show moreLast updated: 30+ days ago

Sales and Customer Service Executive, English Online

British CouncilUttar Pradesh, South Asia, IN

Sales and Customer Service Executive – contract.Based in anywhere in India - 100% online.Immediate start date (on successful screening completion). This is an opportunity to play a key role in deliv...Show moreLast updated: 30+ days ago

Customer Care Executive

Skyway SolutionSahibzada Ajit Singh Nagar, Punjab, India

We are looking for a qualified Customer Care Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures ...Show moreLast updated: 30+ days ago

Customer Care Executive

Talent CornerMaharashtra

Experience : 0-2 yearsLocation : Nariman Point, MumbaiRequirement : .Candidates with good English verbal and written communication skills. Customer service experience or freshers are welcomed.Show moreLast updated: 30+ days ago

Promoted

Customer Service Executive

Apna Bharat Passport and Visa ServicesMohali district, India, India

Apna Bharat is a private company based in Brampton, Canada, that offers hassle-free passport and visa services.We specialize in PCC, Passport renewal, e-visa, OCI card, and emergency services.Inter...Show moreLast updated: 12 days ago