Customer Support Executive (Chat / Email)

Location : Work from Home

Employment Type : Full-Time

Work Hours : 5 : 30 PM – 3 : 30 AM IST (US Market Hours) | Days : Monday to Saturday Probation Period : 3 Months

More info : www.smirmatec.com

• IMPORTANT

Before You Apply :

To be considered, please :

Applications that do not strictly meet both requirements will not be considered under any circumstances.

About Us

We are a leading FinTech company offering a suite of powerful SaaS solutions, our flagship being a B2C trading journal platform used by over 100,000 traders globally . We specialize in delivering advanced trading analytics tailored to individual investors in the US and Indian stock markets . Our mission is to empower traders with the insights they need to make better decisions in fast-moving financial markets.

About the Role

We’re looking for a Customer Support Specialist with strong experience in live chat support , as this will be your primary communication channel. You will be the primary point of contact for our global user base, assisting traders in navigating the platform, troubleshooting issues, and understanding key features in real-time.

This role is ideal for someone who is quick-thinking, empathetic, and skilled in written communication. If you’re familiar with SaaS platforms and have a passion for trading or finance, that’s a strong plus.

Note : This is a live chat-intensive role supporting a complex, data-driven FinTech platform . You must have prior experience handling multiple customer chats simultaneously and be comfortable navigating a feature-rich tool.

Key Responsibilities

Requirements

Why Join Us?

Sound like a fit?

We’re looking for someone who thrives in live customer interactions and is passionate about helping users succeed. If you're sharp, responsive, and curious about trading tools, we’d love to hear from you.

We are an equal opportunity employer and value diversity at our company.