Vice President-Operations, Life Insurance

We are inviting applications for the role of VP, Operations for Life Insurance Division

Responsibilities

• Will be responsible for managing the overall operations for one or more accounts
• Would be accountable for managing clients and internal stakeholders and partnering with them to successfully manage the Global delivery for aligned accounts.
• Should be able to steer growth conversations with the clients, create POV’s to be taken to the clients.
• Drive in achieving & exceeding all Internal and Customer key metrics
• Plan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition.
• Develop staff by assessing Leadership competencies and promote training and career planning; coaches' employees for career development. Provides input into hiring decisions.
• Monitor performance of the cluster according to established standards. Provides performance feedback on Supervisors and Associates. Prepares fair, accurate and thorough performance reviews.
• Accountable for meeting business goals. Coordinates with other units to ensure an alignment of processes to minimize revenue loss.
• Monitor and ensure compliance with department, business unit, and regulatory agency standards and practices
• Establish detailed process understanding to be able to understand team & client’s prospective & add value
• Design & drive the solutions and offering(s) and commercialize
• Innovate processes to introduce modern age technologies & solutions available
• Participate in solution workshops and contribute to developing future state processes
• Communicate clear instructions / goals to team members & track / report their progress

Minimum qualifications

Minimum Qualifications / Skills