Vice President - Renewals

Job Description

Position

VP – Renewals & Persistency

Incumbent

Department

Customer Retention team (CRT)

Function

Operations

Reporting to

VP - CRT

Band

Location

HO - Gurgaon

Team size (D / I)

5-7 FTE + NFTE’s

JOB SUMMARY

• The incumbent will be responsible for defining and designing policies and process for enhancing persistency.
• Design and roll out of PMS changes needed in distribution. Perform qualitative & quantitative analysis to firm up strategy for driving outcomes.
• Expectations include assisting in developing, maintaining & improving programs MIS, processes & procedures. Driving change behavior to successfully implement the changes.
• Need strong project management skills – have a well-organized & structured approach with ability to achieve tight timelines & prioritize effectively.
• Responsible for creating a framework for improving the quality of sales through onboarding controls.
• Assigned person role would need to work with key stakeholders (SVP & VP) of Bank for driving various projects.
• This job has a single point accountability for Centralized Project management with Banks, Automation and simplification of Processes in Bank, Audit & Regulatory data management, MIS and regular updates to Banks.
• The key responsibility for incumbent would be to drive Initiatives to meet the business key performance indicators along with Bank, cross functional teams and Bank central team.
• The profile also includes Data management, reporting for business and audit / regulatory requirements involving simplification and automation of processes.

Key Actionable

Manage people

Measures of Success