Team Manager - GTAS

What You ll Do on a Typical Day

• Team Leadership and Management :
• Lead and motivate a high-performance team of Business Analysts
• Monitor tasks, track work queues, and ensure 24 / 7 operational coverage.
• Provide mentorship, performance coaching, and professional development to the team.
• Conduct performance reviews and implement training initiatives
• Lead by example, demonstrating strong technical skills and customer service practices.
• Technical Support and Troubleshooting :
• Manage escalated customer issues with expert troubleshooting.
• Collaborate across GBT Group teams to resolve complex technical issues.
• Develop and maintain comprehensive knowledge bases.
• Proactively identify and address recurring technical problems and drive ticket demand reduction.
• Process Improvement and Efficiency :
• Analyze data to identify areas for improvement in processes and workflows.
• Develop and implement policies, procedures, and standards to enhance team performance and ensure consistency.
• Monitor key performance indicators (KPIs) to track team performance and identify areas for improvement.
• Communication and Collaboration :
• Communicate effectively with end users, team members, and other stakeholders.
• Collaborate with cross-functional teams to address technical issues and improve customer experiences.
• Represent the team in meetings and presentations, communicating progress and highlighting successes.

What We re Looking For

Technical Qualifications :

Leadership and Personal Attributes :

Skills Required

Excel, Creative Thinking, Salesforce, Aws