Senior Director of IT Operations

LOCATION - MUMBAI & HYDERABAD

Job Summary :

The Senior Director of IT Operations is a passionate and detailed customer-centric leader responsible for overseeing the day-to-day operations of the IT environment, ensuring operational and executional excellence through efficient and effective delivery of IT operational services. This role involves strategic planning, managing IT infrastructure, and leading teams of professionals to maintain high standards of IT performance, security, and reliability.

Key Responsibilities :

Leadership and Team Development :

• Lead, mentor, and develop teams of IT professionals, championing a culture of continuous improvement, innovation, and operational excellence.
• Lead cross-functional teams across boundaries, fostering collaboration between technology teams, business units, and external vendors, establishing and promoting shared accountability for outcomes.
• Ensure clarity in roles, responsibilities, and deliverables for all team members, fostering a high-performance culture, encouraging professional growth, and team development.

Strategic Planning and Stakeholder Management :

Operational Management :

Vendor Management :

Continuous Improvement :

IT Compliance and Security :

Innovation :

Qualifications :

Personal Attributes :