Talent.com
This job offer is not available in your country.
Tech Support Engineer-L1 (Voice process- US Shift)

Tech Support Engineer-L1 (Voice process- US Shift)

Dover IndiaIndia
17 days ago
Job description

Job Title :

Tech Support Engineer-L1 (Voice process) Exp : 4 - 8 Years Work Location : Bangalore

Role Description : This role is a customer-facing position that supports the company’s mission by delivering the highest level of customer service and support by maintaining high availability to engage with customers primarily through Voice - Tech Support process.

Your Key Responsibilities :

  • Actively participates in support of incoming calls
  • Continuously demonstrates a truly empathetic concern for customer issues
  • Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers.
  • Quickly identifies escalations and creates expectation alignment with customers
  • Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps.
  • Primary stakeholder to ensure our customers receive prompt support.
  • An expert with the Troubleshooting and resolve Tier 1 issues involving any of the following : o Fuel dispensers o Site Controllers o Island terminals o EMV software o Computer board level troubleshooting o Support software applications o Tank gauges, hydraulics, or pumps o Terminal media feeds
  • Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise.
  • Facilitate field support services to repair products within scope of service.
  • Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.
  • Other duties as requested.

Qualifications Needed :

  • Must have completed B.Tech / B.Sc (Computers / Electronics) / BCA / BBA or equivalent
  • Have 2-6 years of work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must
  • Experience with direct customer engagement in a fast-paced customer focused environment
  • Ability to work in the 24X7 rotational shift environment and majorly in the US time zone
  • Ability to work independently with minimum or NO support in Hybrid model.
  • Ability to multi-task and has a good typing speed at least 60 words per min
  • Should be 100% conversant to listen, understand and respond in US ascent
  • Document everything and do it with tremendous detail
  • Be a voracious learner and demonstrate growth.
  • Other Skills And Attributes for Success

    Honest, dependable, and full of integrity Possess a genuine desire to help others Takes ownership of all tasks and commits to high quality results A track record of self-improvement and growth mindset Ability to seamlessly adapt to changes quickly Exceptional interpersonal skills, and team oriented Possession of soft skills that consistently demonstrate empathy and a commitment to our customers Exceptional telephony utilization, communication skills, active listening, and customer-care A demonstrated logical approach to troubleshooting Consistently maintain a superior level of professionalism Excels past service minimums and strives for industry leading results Ability to work with internal and external stakeholders to achieve exceed expectations and goals Experience or education from an electronics or information technology background Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases

    Essential Outcomes : Maintains 90% customer satisfaction Is an expert in the appropriate technical and functional domains needed for the helpdesk support role Completes assigned trainings prior to due date Consistently demonstrates a collaborative nature Take full ownership of all tasks and responsibilities Drives full and complete resolutions

    Create a job alert for this search

    Tech Support • India

    Related jobs
    • New!
    Process Expert (US Voice support)

    Process Expert (US Voice support)

    MaerskIndia, Chennai, 600116
    Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment.Activities may include the following (but are not limited to) : - Customer chan...Show moreLast updated: 3 hours ago
    Tech support voice process

    Tech support voice process

    I Quest ConsultingBengaluru, Karnataka, India
    Qualification : if the candidate should have experience of 2years in TECH SUPPORT : any graduation is fine.Candidate in BPO WITH 2 yrs of expireance in voice process . Excellent English communica...Show moreLast updated: 30+ days ago
    Tech Support Engineer - L1

    Tech Support Engineer - L1

    ExotelINDIA
    Exotel is the emerging markets leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotels cloud-based product suite powers 50 millio...Show moreLast updated: 30+ days ago
    Fresher- US Mortgage (Non Voice Process) || Hyderabad

    Fresher- US Mortgage (Non Voice Process) || Hyderabad

    2comsHyderabad, Telangana, India
    Process Executive (Fresher) - Non Voice Chat Process.Our client is a leading Global Fortune 500 IT solutions company specializing in providing straightforward and scalable solutions to tackle intri...Show moreLast updated: 30+ days ago
    US Sales Executives (Voice Process)

    US Sales Executives (Voice Process)

    SnaphuntNoida, India
    Opportunity within a company with a solid track record of performance.Opportunity to make a positive impact.Manage calls transferred by the Telemarketing (TM) team. Qualify and engage clients to pro...Show moreLast updated: 30+ days ago
    US Sales Executives (Voice Process)

    US Sales Executives (Voice Process)

    rebootXPNoida, India
    At reboot XP, we are not just another customer experience company; we are pioneers in the digital business service landscape, poised to revolutionize how businesses engage with their clientele.As a...Show moreLast updated: 30+ days ago
    US MEDICAL SUPPORT (VOICE OUTBOUND US PROCESS)

    US MEDICAL SUPPORT (VOICE OUTBOUND US PROCESS)

    AABASOFTINDIA
    Roles & Responsibilities : Work directly with customers via telephone to describe products and / or services in order to persuade potential and current customers to purchase new products and / or servi...Show moreLast updated: 30+ days ago
    Senior Associate - Driver Operations - US Voice Process

    Senior Associate - Driver Operations - US Voice Process

    LaundryheapBengaluru, KA, IN
    Quick Apply
    Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning.We collect, clean, and return customers' items in as little as 24 hours, often making u...Show moreLast updated: 30+ days ago
    Service Desk Analyst

    Service Desk Analyst

    HCLTechNoida, Uttar Pradesh, India
    INTERNATIONAL VOICE / NON VOICE is must.Excellent Communication with International Voice Support experience.Hands on experience in Mobility related Application & Desktop / General system related issu...Show moreLast updated: 12 days ago
    L1 Support Engineer

    L1 Support Engineer

    SDG CorporationNoida, UP, in
    Quick Apply
    SDG is a global cybersecurity, identity governance, risk consulting, and advisory company that advises and partners with clients to address their complex security, compliance, and technology needs ...Show moreLast updated: 14 days ago
    IT Support Engineer - L1

    IT Support Engineer - L1

    ASSYSTEMGurugram, Haryana, India
    We are looking for a Desktop Support Engineer to provide technical assistance to our internal clients.You will be involved in installing upgrading and troubleshooting hardware and software systems....Show moreLast updated: 30+ days ago
    L1 Support Engineer - TechOps

    L1 Support Engineer - TechOps

    TerraPayBengaluru, KA, IN
    Quick Apply
    As an L1 support engineer you will play a key role in Level 1 support and ensuring smooth project operations through proactive monitoring, initial troubleshooting, and vendor coordination.This role...Show moreLast updated: 20 days ago
    Call Coach (US Voice Process)

    Call Coach (US Voice Process)

    Silvermine GroupIndia
    Oversees quality assurance within the Customer Care Centre and responsible for training, monitoring and improving Customer Service Representatives’ performance with regards to their communication, ...Show moreLast updated: 25 days ago
    • New!
    Customer Support - Ring Voice Process (Technical)

    Customer Support - Ring Voice Process (Technical)

    Quagmire IT Services LLPGurgaon, Haryana, India
    Quick Apply
    Immediately Hiring Graduates for Ring Voice Process (Technical Support) in Leading MNC at Gurgaon / Noida (Work from Office). Handle inbound / outbound customer calls regarding product / service in...Show moreLast updated: 13 hours ago
    Customer Support For Voice Process @ Gurgaon

    Customer Support For Voice Process @ Gurgaon

    Sana Search InternationalDelhi, Delhi, India
    Corporate BPO -Hiring for Multiple Location for multiple International BPOs under one roof for various Voice-based Processes, including : . Sales (Technical / Non technical).Education : Graduate / Under...Show moreLast updated: 7 days ago
    US Voice Process

    US Voice Process

    Olive Green ConsultingIndia
    We're Hiring! Join Our US Healthcare Voice Process! Location : .US-based Healthcare Voice Process Experience.Looking to start a career with a global healthcare leader? We're looking for.Customer Serv...Show moreLast updated: 1 day ago
    • Promoted
    L1 Support Engineer

    L1 Support Engineer

    ITDelhi, IN
    Remote
    Job Description : - Provide day-to-day support for Azure WVD users and handle incident management.Perform basic VM and session host trouble...Show moreLast updated: 30+ days ago
    • Promoted
    L1 Korber Support Engineer

    L1 Korber Support Engineer

    The Judge GroupNoida
    We are hiring an experienced L1 K- rber Support Engineer to provide front-line support for K- rber WMS and K- rber Cloud environments. This position will involve troubleshooting tickets, escalating ...Show moreLast updated: 7 days ago
    Tech Support Engineer-L1 (Voice process- US Shift)

    Tech Support Engineer-L1 (Voice process- US Shift)

    Dover IndiaBengaluru, Karnataka, India
    Tech Support Engineer-L1 (Voice process).This role is a customer-facing position that supports the company’s mission by delivering the highest level of customer service and support by maintaining h...Show moreLast updated: 12 days ago
    Senior Support Engineer- L1 Support (MarinePALS)

    Senior Support Engineer- L1 Support (MarinePALS)

    Storch Consultancy Pvt LtdGurgaon, Haryana, India
    Taking ownership of customer issues reported and seeing problems through to resolution.Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.Following standard...Show moreLast updated: 26 days ago