Immediately Hiring Graduates for Ring Voice Process (Technical Support) in Leading MNC at Gurgaon / Noida (Work from Office)
Responsibilities
- Handle inbound / outbound customer calls regarding product / service inquiries and issues
- Provide accurate information and assistance to customers
- Resolve customer complaints and escalations in a professional manner
- Maintain customer records and update information in the system
- Identify and escalate priority issues to the appropriate team
- Achieve individual and team targets for customer satisfaction and productivity
- Follow company policies and procedures
- Adhere to quality standards and call center metrics.
Qualifications
Graduation in any disciplineCommunication Level - CL 11 or above.Excellent verbal and written communication skills in EnglishStrong customer service orientationAbility to empathize with customers and provide appropriate solutionsGood problem-solving skillsAbility to work in a fast-paced and target-driven environmentBasic computer knowledge and typing skillsFlexibility to work in shifts, including weekends and holidaysSkills
Active listeningAttention to detailPatienceMultitaskingConflict resolutionTime managementCustomer relationship managementAdaptabilityAssessments Required :
AMCAT (Cognitive & Domain Skills) MandatorySVAR Test - Minimum B1 LevelVoice Versant - Minimum Score of 58WBI Ops (Web-Based Interview for Operations) - ClearedInterview Rounds : 1. Resume Screening
2. AMCAT & Communication Tests
3. Virtual / Web-Based Interview (WBI Ops)
4. Final HR Discussion
Minimum 1 Year in Technical Customer Support (Voice) Mandatory