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Customer Support - Ring Voice Process (Technical)

Customer Support - Ring Voice Process (Technical)

Quagmire IT Services LLPGurgaon, Haryana, India
2 days ago
Job type
  • Quick Apply
Job description

Immediately Hiring Graduates for Ring Voice Process (Technical Support) in Leading MNC at Gurgaon / Noida (Work from Office)

Responsibilities

  • Handle inbound / outbound customer calls regarding product / service inquiries and issues
  • Provide accurate information and assistance to customers
  • Resolve customer complaints and escalations in a professional manner
  • Maintain customer records and update information in the system
  • Identify and escalate priority issues to the appropriate team
  • Achieve individual and team targets for customer satisfaction and productivity
  • Follow company policies and procedures
  • Adhere to quality standards and call center metrics.

Qualifications

  • Graduation in any discipline
  • Communication Level - CL 11 or above.
  • Excellent verbal and written communication skills in English
  • Strong customer service orientation
  • Ability to empathize with customers and provide appropriate solutions
  • Good problem-solving skills
  • Ability to work in a fast-paced and target-driven environment
  • Basic computer knowledge and typing skills
  • Flexibility to work in shifts, including weekends and holidays

    • Skills

  • Active listening
  • Attention to detail
  • Patience
  • Multitasking
  • Conflict resolution
  • Time management
  • Customer relationship management
  • Adaptability

    • Assessments Required :

  • AMCAT (Cognitive & Domain Skills) Mandatory
  • SVAR Test - Minimum B1 Level
  • Voice Versant - Minimum Score of 58
  • WBI Ops (Web-Based Interview for Operations)  - Cleared

    • Interview Rounds : 1. Resume Screening

    2. AMCAT & Communication Tests

    3. Virtual / Web-Based Interview (WBI Ops)

    4. Final HR Discussion

    Minimum 1 Year in Technical Customer Support (Voice) Mandatory

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    Technical Support • Gurgaon, Haryana, India