L1 Korber Support Engineer

We are hiring an experienced L1 K- rber Support Engineer to provide front-line support for K- rber WMS and K- rber Cloud environments. This position will involve troubleshooting tickets, escalating issues to L2 when required, maintaining system configurations, and supporting deployment validation. The ideal candidate will have hands-on experience with K- rber WMS, solid SQL skills, and the ability to handle operational tasks independently.

Key Responsibilities :

• Act as the first point of contact for all L1 K- rber support tickets, including K- rber Cloud.
• Understand and utilize support playbooks and standard operating procedures.
• Train and guide junior L1 support engineers using established processes.
• Maintain and update K- rber Cloud permissions based on support role requirements.
• Classify and reclassify ticket severity appropriately.
• Escalate L2-level issues to the appropriate technical teams for resolution.
• Utilize SQL to query databases for ticket analysis, issue resolution, and data extraction.
• Support data extracts and analysis, deliver insights in CSV, Excel, and PowerPoint formats.
• Use OpsGenie or similar incident management tools for monitoring and escalation.
• Coordinate with the Global PMO and contribute to support capacity planning aligned with warehouse operations.
• Provide deployment support and participate in validation activities post-deployment.
• Ensure all incidents not requiring code changes are resolved at the L1 level.

Required Skills & Qualifications :

Preferred Qualifications :

ref : hirist.tech)