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L1 Korber Support Engineer

L1 Korber Support Engineer

The Judge GroupNoida
10 days ago
Job description

We are hiring an experienced L1 K- rber Support Engineer to provide front-line support for K- rber WMS and K- rber Cloud environments. This position will involve troubleshooting tickets, escalating issues to L2 when required, maintaining system configurations, and supporting deployment validation. The ideal candidate will have hands-on experience with K- rber WMS, solid SQL skills, and the ability to handle operational tasks independently.

Key Responsibilities :

  • Act as the first point of contact for all L1 K- rber support tickets, including K- rber Cloud.
  • Understand and utilize support playbooks and standard operating procedures.
  • Train and guide junior L1 support engineers using established processes.
  • Maintain and update K- rber Cloud permissions based on support role requirements.
  • Classify and reclassify ticket severity appropriately.
  • Escalate L2-level issues to the appropriate technical teams for resolution.
  • Utilize SQL to query databases for ticket analysis, issue resolution, and data extraction.
  • Support data extracts and analysis, deliver insights in CSV, Excel, and PowerPoint formats.
  • Use OpsGenie or similar incident management tools for monitoring and escalation.
  • Coordinate with the Global PMO and contribute to support capacity planning aligned with warehouse operations.
  • Provide deployment support and participate in validation activities post-deployment.
  • Ensure all incidents not requiring code changes are resolved at the L1 level.

Required Skills & Qualifications :

  • 3+ years of relevant experience with K- rber WMS support.
  • Proficiency in MS SQL Server and ability to write / execute queries for troubleshooting.
  • Hands-on experience with OpsGenie, Visual Debugger, or equivalent support tools.
  • Strong documentation and presentation skills (PowerPoint, Excel).
  • Experience in deployment validation and support coordination.
  • Good understanding of incident lifecycle and escalation workflows.
  • Strong communication and coordination skills to work with global teams.
  • Preferred Qualifications :

  • Bachelors degree in Computer Science, Information Technology, or a related field.
  • Prior experience in WMS / LMS implementation or support roles.
  • Understanding of ITIL practices and ticketing systems like ServiceNow or Jira.
  • ref : hirist.tech)

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