L1 Support Engineer

Job Description

This is a remote position.

Greetings from SDG!!

SDG is a global cybersecurity, identity governance, risk consulting, and advisory company that advises and partners with clients to address their complex security, compliance, and technology needs and delivers on strategy, transformation, and long-term management of their cybersecurity and IAM programs.

We help some of the largest brands in the world realize their business vision through a mix of strategic advice, expert systems integration, relevant technology recommendations, and smart managed services.  Our value proposition to our customers is that we bring thought leadership to the table in each of our domains, a passion for customer success, and an eye to risk management in everything we do.

We are looking for you to join our SDG family!!

• 2 to 4 years of industry experience in Identity and Access Management (IAM).
• 2 to 4 years of experience in development, implementation, or in architecture information systems.
• Practical experience in day-to-day IAM operations.
• Monitor job schedules (aggregation, provisioning, certification).
• Track connector health and task failures in ISC.
• Respond to email alerts, system dashboards, or monitoring tools
• Acknowledge incidents and create tickets.
• Perform initial analysis (e.g., check user status, entitlement assignments).
• Escalate to engineering team for system issues, integration errors, or unexpected behavior.
• Working knowledge and / or experience with tools such as SailPoint (Identity Security Cloud), ForgeRock, CyberArk, and OutSystems.
• Experience with IT Service Management (ITSM) tools such as ServiceNow and Jira.
• Understanding and familiarity with Operating Systems (Windows, Unix, Linux).
• Required experience in Amazon Web Services (AWS), including services such as EC2, RDS, S3, Route 53, SES, VPC, Security Hub, WAF, AWS ALB or NLB, Secrets Manager, CloudWatch, Lambda and AWS Glue.
• A Bachelor’s degree in Computer Science, Cyber Security, Information Security, or a related field is highly recommended

Requirements

Benefits

Requirements

1. Must have worked on developing enterprise scale web application development. 2. Strong hands-on experience of 3-6 years into backend development in Java technologies. 3. Hands on experience of application development using Spring and Hibernate. 4. Experience in developing Rest APIs and microservices based architecture. 5. Good knowledge of SQL 6. Experience in working in a DevOps environment is desirable. 7. Experience in applications hosted in Azure / AWS is an advantage. 8. Exposure to Agile development methodology 9. Performance testing 10. Knowledge of Frontend technologies like Angular, React etc is an advantage.