Customer Relationship Manager

About Us :

SkyJumper Sports and Amusements Pvt Ltd is the fastest growing Indoor Amusement Center chain that brings fun excitement and memorable experiences to families and friends. We pride ourselves on delivering high-quality service under the brand name SkyJumper Trampoline Park and SkyJumper GoBananas across 19 locations within 14 cities with attractions that include Trampoline Park Soft Play Bowling Laser Tag and more.

As we expand we are looking for a dynamic and customer-focused Customer Relationship Manager to drive guest engagement and sales at our Bengaluru location.

Job Overview :

The Customer Relationship Manager (CRM) will be the face of the brand for our guests and corporate clients. This role involves driving center-level sales through tie-ups with schools corporates and party planners managing guest experiences handling feedback and escalations and ensuring continued guest engagement through loyalty and post-visit programs. The CRM will play a critical role in building long-term relationships and driving repeat footfall.

Key Responsibilities :

• Sales & Partnerships : Initiate and manage tie-ups with schools corporates and other institutions to drive bulk bookings and partnerships.
• Customer Interaction : Be the first point of contact for walk-ins party clients and event planners. Handle queries upsell packages and ensure a smooth customer journey.
• Feedback & Escalations : Proactively collect customer feedback resolve complaints and ensure high satisfaction scores.
• Event Management : Coordinate and execute birthday parties group bookings and customized events.
• Loyalty & Retention : Implement and manage customer loyalty programs and post-visit engagement campaigns.
• Reporting : Maintain and present MIS reports on customer data bookings satisfaction metrics and sales performance.
• Collaboration : Work closely with the Center Manager and other teams (operations marketing floor staff) to deliver exceptional guest experiences.

Qualifications :

bookings,crm systems,mis reporting,sales and marketing,feedback handling,sales,partnership development,interpersonal skills,communication skills,customer relationship management,events,partnerships,event management,customer loyalty programs,excel

Key Skills

Business Development,Sales Experience,Loyalty Marketing,Portfolio Management,Wealth Management,Financial Services,Algebra,Territory Management,Banking,Relationship Management,Customer relationship management,Geometry

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 360000 - 480000