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Customer Relationship Executive

Customer Relationship Executive

Tot In ShotBengaluru, KA, IN
10 days ago
Job type
  • Quick Apply
Job description
  • Develop and maintain strong relationships with key customers and stakeholders.
  • Ensure to contact clients in timely manner and assist them in booking the slots.
  • Resolving Clients queries and assist them accordingly.
  • Acting as a bridge between the clients and other departments.
  • Use CRM software to manage customer interactions, track engagement, and maintain updated client records.
  • Analyze customer data to identify trends, opportunities, and areas for improvement.
  • Collaborate with sales, marketing, and customer support teams to enhance the customer journey.
  • Create and implement customer retention strategies and loyalty programs.
  • Handle customer inquiries, complaints, and escalations in a timely and effective manner.
  • Monitor customer satisfaction through surveys, feedback, and analytics.
  • Provide regular reports and insights to senior management on CRM performance.
  • Assist with onboarding new customers and ensuring a smooth transition through different stages of the customer lifecycle.

    • Requirements

    Communication Skills

    Relationship-Building Skills

    Data Analysis & Reporting

    CRM Software Proficiency

    Problem-Solving Skills

    Time Management

    Strategic Thinking

    Team Collaboration

    Sales & Upselling Skills

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    Customer Relationship Executive • Bengaluru, KA, IN

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