AI Customer Software Support Engineer, Coordinator

The Company

PerkinElmer is a global analytical services and solutions provider with offerings including the leading OneSource Field and Laboratory services management business that supports the biopharma, food, environmental, safety, and applied end markets to accelerate scientific outcomes. Since 1937, PerkinElmer has served as a trusted partner in laboratory analysis and management and today complements its service offerings with a broad portfolio of atomic spectroscopy, molecular spectroscopy, and chromatography instruments, consumables, and reagents. With a dedicated team of more than 5,000 members, the Company serves customers in more than 35 countries. Additional information is available at www.perkinelmer.com .

Purpose

PerkinElmer is seeking an innovative and experienced AI / AR Engineer to spearhead the integration of cutting-edge technologies into our customer-facing product information. This role is pivotal in revolutionizing how our customers interact with our laboratory instrument systems as you will design and develop advanced, interactive web-based help platforms. You will be instrumental in shaping the future of product support in a dynamic scientific and engineering environment. This position offers a hybrid work model of 3 days / week in office and 2 days remote, reporting to PerkinElmer's R&D organization based in Shelton, CT USA and Woodbridge, ON Canada.

Responsibilities

• Use your advanced skills in HTML, UI / UX, and AI literacy to design and develop an intuitive web-based, customer-facing help platform which enables customers to use our portfolio of laboratory instrument systems effectively and efficiently.
• Partner directly with software development teams to integrate the help platform into the comprehensive software solution.
• Establish and implement processes for integrating AI into the technical authoring process, optimizing workflows and content generation beyond conventional documentation.
• Develop and implement processes for modular, single-sourced content creation, leveraging HTML / XML-based authoring environments.
• Boost efficiency by strategically connecting various APIs such as DeepL to Lingo in order to automate and streamline the content creation and delivery process.
• Collaborate with global cross-functional teams, ensuring effective communication and coordination directly in step with the product development lifecycle.
• Coordinate the work of the AI Engineering team to meet timelines and deliverables.

Basic Qualifications

Preferred Characteristics

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

Skills Required

Ui Ux Design, Madcap Flare, Apis, Agile, Xml, Scrum, Jira, Html