Senior Manager Operations

FCM part of FTCG

is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24 / 7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.

As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.

Winner of the World's Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011),

FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24 / 7 service and are available online and offline.

FCM has won the coveted

Great Place to Work certification for the fourth time

FCM Travel India is one of India’s Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

We are seeking an experienced and strategic professional to join our dynamic Meetings & Events team as

Senior Manager – International Operations

• This role will be responsible for managing end-to-end international MICE projects, client relationships, and team performance. You will play a critical role in ensuring that all client programs are executed seamlessly, within scope, and to the highest standard of excellence.

Key Responsibilities Operational Management Lead and oversee planning, budgeting, and flawless execution of international MICE projects, ensuring alignment with client goals and business outcomes. Client Relationship Management Build and maintain strong, trust-based relationships with high-profile clients. Understand client needs, preferences, and expectations to deliver customized solutions. Vendor & Partner Negotiations Collaborate and negotiate with global vendors, DMCs, and service providers to secure the most competitive pricing while maintaining service excellence. Team Leadership & Development Guide, mentor, and inspire a team of MICE professionals. Promote a culture of innovation, accountability, and continuous improvement. Escalation Management Proactively manage challenges and escalations during project execution to ensure client satisfaction and operational continuity. Market Trends & Innovation Analyze market dynamics and competitor activities to introduce enhancements and best practices in MICE service delivery.

Core Competencies Strong Communication : Clear and effective verbal and written communication skills. Relationship Building : Ability to establish and nurture internal and external relationships. Organizational Excellence : Skilled in managing timelines, multitasking, and prioritizing in a high-pressure environment. Attention to Detail : Precision in execution, reporting, and client servicing. Negotiation Skills : Ability to secure favorable outcomes and resolve operational issues efficiently.

Functional Competencies MICE Expertise : Strong grasp of international MICE products, trends, and logistics. Analytical Thinking : Ability to analyze KPIs, budgets, and outcomes for informed decision-making. Presentation Skills : Comfort in presenting concepts, pitches, and reporting to senior stakeholders. Tech Savvy : Proficiency in Microsoft Office (Excel, Word, PowerPoint); knowledge of event management tools is an advantage.

Qualifications & Experience Bachelor’s degree in Hospitality, Business Administration, Travel & Tourism, or a related field. Minimum 12 years of progressive experience in MICE operations or corporate event management. Proven track record in international event delivery, client engagement, and team leadership. Experience managing events in multiple geographies is highly preferred.

Work Perks! - What’s in it for you :

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm. You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Market Aligned remuneration structure

and a highly competitive salary

Fun and Energetic culture

At the heart of everything we do at FCM is a desire to have fun and be yourself Work life Balance

We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave Great place to work

You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons A career, not a job

We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally Reward & Recognition

Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! Love for travel

We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. We value you... Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you. Who We Are... Since our beginning, our vision has always been to open up the world for those who want to see. As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties). We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their

Brightness of Future.

We encourage you to

DREAM BIG

through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism