Customer Experience ManagerEnrich • Ahmedabad, Republic Of India, IN
Customer Experience Manager
Enrich • Ahmedabad, Republic Of India, IN
30+ days ago
Job descriptionGuest Service Satisfaction & complaint resolution Team Management (Eg : Motivation, Conflict Resolution) Inventory Management (Retail & Consumption) Salon Top Line Numbers (Revenue Target) Salon Hygiene, upkeep & Maintenance Accounting & Billing Operations Capacity, Assets & resource optimization Bottom line focus (profitability)
Job Description
Designation : Store Manager (Business Manager)
Experience required : 5+ years as managerial role
Location : Ahmedabad & Surat
Education Qualification : Graduate or MBA
Industry Preferred : Retail, Telecom, Hospitality, Customer service, Salon, Aviation, Beauty & Wellness.
Key Responsibilities :
- Manage daily salon operations, including scheduling, inventory control, and customer service.
- Lead, mentor, and motivate the salon team to deliver excellent services and achieve performance targets.
- Ensure the salon is clean, organized, and compliant with health and safety regulations.
- Develop and implement strategies to increase salon revenue and customer retention.
- Handle customer inquiries, feedback, and complaints in a professional and timely manner.
- Conduct regular staff meetings and training sessions to ensure high levels of performance and professional development.
- Monitor and analyze salon performance metrics, preparing regular reports for senior management.
- Stay updated with industry trends and incorporate new techniques and services to keep the salon competitive.
Criteria :
If interested kindly share your resume on - priyanka.shekhawat@enrichbeauty.com
Contact number - 8433718223
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Manager Customer Experience • Ahmedabad, Republic Of India, IN
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