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Desktop Support Analyst

Net2Source Inc.Bengaluru, Karnataka, India

24 days ago

Job description

Title : Systems Engineer - Analyst

Duration : 12 months Contract.

Location : Bangalore & Hyderabad.

Note : Looking for 2-3 Years of experence only.

2-3 years of relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones .

Technical Support Responsibilities :

Respond to requests for technical assistance by phone, email, chat.

Enter and manage all incidents and problems in the incident management system and act as a liaison between users and technical escalation teams.

Knowledge on Service Now ticketing tool

Energetically follow-up on open incidents and provide status updates while carrying the ticket from its cradle to grave.

Escalate problems (when required) to the appropriate teams.

Maintain hygiene in ticket documentation, category selection and overall ticket quality.

Identify and learn appropriate software and hardware used and supported by the firm.

Where applicable, encourage users to use self-help resources and demo them on how to find answers on common issues or FAQs.

In depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting them.

Understanding on Active Directory, Networking, Messaging and Hardware necessary.

Advanced troubleshooting experience in Microsoft Office applications suite including Teams, O365.

Experience in troubleshooting issues related to VPN, RSA SecurID, Corporate applications on Mobile devices through any MDM service

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Support Analyst • Bengaluru, Karnataka, India

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