Handling all IT products like, Server, Lease line, Network, Firewall, PRI, etc.
Providing support and maintenance through the ticketing tool
IT Asset handling in entire and tracking with record for maintenance for Asset software
Knowledge of SonicWall Firewall
Configuring & troubleshooting Firewall, Router & switches, VPN through L2TP, PPTP, DHCP, NAT Policy, Bandwidth Management, Port management, Access rules, DNS
Antivirus Monitoring and implementing Policy.
Configuring, Maintaining and Troubleshooting Network Printers
Responsible for maintaining the company strategy like designing, implementing and maintenance of Sever and software.
Software installation, configuration, and troubleshooting for end users.
Configuring and troubleshooting of Desktop / Laptops for L1, L2 and L3 levels and Managing backup and recovery.
Configuring and troubleshooting of printer, scanner and LAN related issues reported by users.
Ability to work and resolve hardware problems Desktop Support Engineer experience
Able to install applications, troubleshoot the issues, taking backups of the data and upgrades to the system.
Exposure in Windows server / Linux and Asterisk server
Responsible for install, set up, maintain network and also configure the peripherals, cabling and equipment accordingly as per the requirement.
Timely analyze whether any repairs or replacements is needed.
Job specifications :
Proven work experience as a Desktop Support Engineer,
Hands-on experience with Windows / Linux / Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Addressing user tickets for issues regarding hardware, software, and networking
Maintaining a log of job tickets and maintenance tasks.
Ready to work in rotational shifts
Willing to work at night shift
ref : hirist.tech)
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Desktop Support Engineer • Bangalore
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