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Desktop Support Engineer - Windows Server

Desktop Support Engineer - Windows Server

AricentBangalore
30+ days ago
Job description

Profile : Desktop Support Engineer

Job Description :

  • Handling all IT products like, Server, Lease line, Network, Firewall, PRI, etc.
  • Providing support and maintenance through the ticketing tool
  • IT Asset handling in entire and tracking with record for maintenance for Asset software
  • Knowledge of SonicWall Firewall
  • Configuring & troubleshooting Firewall, Router & switches, VPN through L2TP, PPTP, DHCP, NAT Policy, Bandwidth Management, Port management, Access rules, DNS
  • Antivirus Monitoring and implementing Policy.
  • Configuring, Maintaining and Troubleshooting Network Printers
  • Responsible for maintaining the company strategy like designing, implementing and maintenance of Sever and software.
  • Software installation, configuration, and troubleshooting for end users.
  • Configuring and troubleshooting of Desktop / Laptops for L1, L2 and L3 levels and Managing backup and recovery.
  • Configuring and troubleshooting of printer, scanner and LAN related issues reported by users.
  • Ability to work and resolve hardware problems Desktop Support Engineer experience
  • Able to install applications, troubleshoot the issues, taking backups of the data and upgrades to the system.
  • Exposure in Windows server / Linux and Asterisk server
  • Responsible for install, set up, maintain network and also configure the peripherals, cabling and equipment accordingly as per the requirement.
  • Timely analyze whether any repairs or replacements is needed.

Job specifications :

  • Proven work experience as a Desktop Support Engineer,
  • Hands-on experience with Windows / Linux / Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Addressing user tickets for issues regarding hardware, software, and networking
  • Maintaining a log of job tickets and maintenance tasks.
  • Ready to work in rotational shifts
  • Willing to work at night shift
  • ref : hirist.tech)

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    Desktop Support Engineer • Bangalore