Desktop Support Engineer

Desktop Support Engineer Job Requirements Job Title

Desktop Support Engineer

Experience Level

3-4 years

Location

Hyderabad

Reports to

IT Manager / Technical Lead

Job Summary

We are seeking a skilled and motivated Desktop Support Engineer with 3 to 4 years of experience to provide technical support, manage hardware and software configurations, and resolve end-user issues. The ideal candidate will have experience with laptop shipments, laptop configurations, Active Directory user creation, and a strong understanding of IT support processes.

Key Responsibilities

• Technical Support : Provide timely and effective support to end-users on hardware, software, and network-related issues. Troubleshoot and resolve technical issues both remotely and on-site.
• Laptop Shipments & Configurations : Manage laptop shipments, including receiving, inventory management, and coordinating deliveries to users. Configure laptops with necessary software and hardware settings, ensuring compliance with company standards and security protocols.
• User Account Management : Manage user accounts on Active Directory, including user creation, modifications, and deactivations. Ensure correct permissions and group policies are applied to users for access to resources and applications.
• End-User Support : Handle user issues ranging from application errors, system performance, printer setups, and network connectivity. Provide support for Microsoft Office 365, email configurations, VPN setups, and other common enterprise applications.
• Software Installation & Updates : Install, update, and troubleshoot software on desktops and laptops. Ensure regular patching and updates are applied in line with organizational policies.
• Hardware Maintenance : Diagnose and troubleshoot hardware issues for laptops, and peripherals (e.g., printers, scanners, docking stations). Coordinate hardware repairs or replacements when necessary.
• Asset Management : Maintain an accurate inventory of all IT assets, including laptops, and other peripherals. Track the lifecycle of IT assets from procurement to disposal, ensuring proper documentation and asset tagging.
• Ticketing System Management : Track and resolve user issues using the companys ticketing system. Ensure tickets are resolved within SLAs and maintain documentation of troubleshooting steps and resolutions.
• Network Troubleshooting : Support basic network troubleshooting for end-users, including Wi-Fi connectivity, LAN setups, and IP address issues.
• Security Compliance : Ensure all systems comply with company security policies, including regular updates for antivirus, firewalls, and disk encryption. Educate users on best practices for data security.
• Documentation : Maintain accurate and detailed documentation of issues, solutions, and laptop configuration steps for future reference and knowledge sharing.

Requirements

System Soft Technologies is a proud equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.

We are committed to the full inclusion of all qualified individuals. If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting us at talent.acquisition@sstech.us .