Axiom Technologies is a Global-based entity with a history of providing managed IT solutions to global, medium- and large-scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and Experience
- 5+ years of Experience in Level 2 / 3 desktop support.
- Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick build machines
- Keep up with the Windows App and Update release information
- Provide Web application support for Edge or Chrome
- Provide Cloud application support (collaborate with app owners where required)
- Support 3rd party applications like Microsoft, Java, and Adobe (raise cases with the vendor where required)
- Support MS Teams issues including video, audio, performance
- Familiar with AppV applications, MS Store Apps, and packaged applications
- Troubleshoot / find root cause for general performance issues
- Troubleshoot laptop hardware issues such as monitor, mouse, headset, and phones
- Office license management or troubleshooting
- Keep up with release information for MS Office and security updates
- Support Office issues for native laptop or cloud applications
- Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
- Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
- Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
- Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
- Good Client management and communication skills.
- Should be able to troubleshoot if any application is not working due to network related issues.
- Good Knowledge on browser support and management of Chrome and Edge via GPO.
- Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web based applications with Chrome and Edge.
- Good Understanding of ITIL concept & ticketing tool.
- Accurately document all work performed through ticketing system including details.
Personal Attributes :
Excellent End-user computing skills.Good knowledge of Infrastructure support.Strong analytical and problem-solving capabilitiesWell organized and extremely detail-orientedStrong customer service ethic and great communication skills, both oral and writtenPassionate about delivering quality no matter what you are doingCan work both independently and in a collaborative team-oriented environmentA self-starter, motivated to push the limits and think outside of the boxFondness for solutions that are simple, elegant, and effectiveAbility to work with and maintain confidential informationIn-depth knowledge of :
Windows OS (e.g. XP, Vista, Windows 7, 10)Microsoft Office applicationsPC\Laptop hardwarePC\Laptop peripherals, including printersMobile devicesBasic knowledge of :
Active DirectoryExchangeApple OSSCCMIT Qualifications
At least two of the following :
PC\Laptop OEM Maintenance CertificationCompTIA A+ CertificationMicrosoft Certified IT Professional (MCITP) certification in the desktop areaMicrosoft Office Specialist (MOS) CertificationExperience in a similar role
5+ years of relevant experience.What next?
If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to @.