Screen Magic - Customer Success ManagerScreen-Magic Mobile Media Private Limited • Pune, India

Screen Magic - Customer Success Manager

Screen-Magic Mobile Media Private Limited • Pune, India

30+ days ago

Job description

The Role

As a Customer Success Manager at SMS Magic, youll be the voice of our customersowning relationships, driving adoption, and ensuring they gain maximum value from our solutions.

Youll manage accounts end-to-end, boost customer satisfaction, and identify growth opportunities through cross-sell and up-sell initiatives.

Key Responsibilities

Manage a portfolio of B2B SaaS accounts; drive renewals, retention & revenue growth.
Conduct Quarterly Business Reviews (QBRs) and regular check-ins to track success metrics.
Proactively engage with customers to enhance experience & reduce churn.
Analyze account data to identify opportunities and craft growth strategies.
Collaborate with cross-functional teams to resolve issues & align on customer goals.
Capture and share customer feedback with internal teams for continuous improvement.
Lead onboarding, training & adoption programs for customers.
Manage commercial activities and ensure SLA compliance

What Youll Need

1+ years experience in B2B SaaS account management or customer success.

Strong CRM knowledge and experience managing customer lifecycles.

Excellent communication & interpersonal skills with a customer-first mindset.

Data-driven approach to problem-solving and strategy.

Why SMS Magic?

Exposure to a global SaaS business with innovative technology.

A high-performance, growth-oriented work culture.

Competitive compensation & performance-based rewards.

Flexibility, learning opportunities & scope to make high business impact.

About SMS Magic

For 3+ years, SMS Magic has been a trusted messaging partner for global brands across industries like financial services, retail, education, wellness, and more.

We deliver advanced, simple-to-use messaging solutions to help businesses engage customers with a personal touch

(ref : iimjobs.com)

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Screen Magic Manager • Pune, India

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