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CX Training Manager (CX TM)
CX Training Manager (CX TM)Confidential • Gurugram, Gurgaon / Gurugram, India
CX Training Manager (CX TM)

CX Training Manager (CX TM)

Confidential • Gurugram, Gurgaon / Gurugram, India
18 days ago
Job description

Roles & Responsibilities

  • Prime responsibility of Planning & Conducting On Job Training to Kia Dealer Network
  • Develop skills for living & spreading Kia Values and Behaviors at Kia India Dealer network
  • Deliver OJT training for dealer Sales & Service team members
  • Need based training based on Customer Complaints
  • Understand gaps & train the dealership
  • Soft skill & Refresher training on customer etiquette
  • Training need evaluation and planning
  • Coordination with Regional Field team for training need and planning
  • Generation of periodic & regular reports & circulation to field & network
  • Management reports generation, Dealer Score Card
  • Monthly Reviews templates / Reviews, Regional Monthly Reports
  • Annual Business Plan, MIS & status generation & reporting
  • Any other duties expected from the position & requested by respective manager

Required Skillsets

  • Proven experience as a Training delivery and customer experience management
  • Preferably worked in automobile domain or with automobile clients.
  • Proficient in MS Office
  • Problem solver with good communication and interpersonal skills
  • Resolve and / or escalate issues within a well-timed routine.
  • Project Management
  • Good platform skills and participant engagement skills
  • Skills Required

    Training Delivery, Project Management, customer experience management , Ms Office

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