Process Specialist

RMA (Return Material Authorization) Support Analyst

Experience : 7 and Above

Location : Remote

Notice Period : Immediate Joiners only

(Must have Experience - RMA - Min 3 years)

3 Point Role Definition

• Return Material Authorization (RMA) and Depot Repair Order processing in Oracle with inputs from Salesforce
• Creating purchase requisitions and NMRs in Oracle
• Creating Internal Sales Orders and standard Sales Orders for shipments to customers
• Capturing all RMA & spares activity in a detailed spreadsheet
• Ability to review & compare various reports to identify discrepancies in inventory or RMAs that need to be resolved and take action accordingly
• Collaborating with a US counterpart to support key accounts and take direction on support required.
• Ability to review process documentation with a key attention to detail to capture unique customer requirements & process accordingly
• Communicating RMAs, tracking numbers, spares shipment statuses with customers.
• Resolving ad hoc inquiries about defective returns or spares requests from customers, requires critical thinking skills and ability to problem solve in ambiguity.
• Working with multiple third party logistics warehouses to coordinate both forward fulfillment of spares and return of defective product from customers.
• Preparing shipping documents, including collaborating with Global Trade to prepare international shipping document requirements.
• Strong English (written and verbal) to communicate with customers and peers

Education & Experience

Preferences

Skills Required

Salesforce, Word, rma, Powerpoint, Excel, Ms Office, Oracle