Key Account Digital Support Specialist

Job Characteristics :

• Is a dedicated contact for Ecolab's largest, most strategic, and profitable accounts and is responsible for understanding all the special requirements, procedures, and policies for their accounts as well as those of the team. In addition to order entry and general inquiry response, the role will focus on improving the relationship with the internal and external customers and resolving problems related to the order-to-cash process. Enhancing the relationship in this way adds value by contributing to the retention of Ecolab's most important customers. Support of the After Hours program is required.

Education / Work Experience :

Independence Level / Reports to :

Skills Required

Customer Service, Sap, Customer Retention