Client Support Specialist

Everything we do is powered by our customers! Featured on Deloitte's Technology Fast 500 list and G2's leaderboard, Maropost offers a connected experience that our customers anticipate, transforming marketing, merchandising, and operations with commerce tools designed to scale with fast-growing businesses. With a relentless focus on our customers success, we are motivated by curiosity, creativity, and collaboration to power 5,000 global brands.

Driven by a customer-first mentality, we empower businesses to achieve their goals and grow alongside us. If you're ready to make a significant impact and be part of our transformative journey, Maropost is the place for you.

Become a part of Maropost today and help shape the future of commerce!

About the Position :

We are seeking a highly motivated and customer-focused individual to join our SaaS Support Team as a Client Support Specialist. The ideal candidate will have a passion for delivering exceptional customer service and a desire to continuously improve their technical skills. As a SaaS Support Agent, you will be responsible for providing technical support to our clients, resolving issues, and ensuring their satisfaction with our products.

What You'll Be Responsible For :

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Troubleshoot and resolve technical issues related to our SaaS products
• Document customer interactions and resolutions in our CRM
• Provide product training and support to customers as needed
• Continuously improve knowledge of our products and services
• Provide feedback to the product and development teams on customer needs and suggestions for product improvements
• Open to work in a pure night shift process in a 24x7 support environment
• Ability to work with a team

Preferred Experience :

Equal Employment Opportunity :

Maropost is deeply committed to promoting diversity, advancing equity, and fostering a culture of inclusion. Therefore, we invite applications from marginalized and equity-seeking groups. Individuals seeking employment at Maropost are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please feel free to reach out to the recruitment team for any accommodation requests or questions.

Locations : Mohali, Punjab, India