Customer / Client Support Specialist

Job Summary :

We are eagerly seeking a new Client Support Specialist to join our growing team. In this role, you will work directly with our clients to provide technical and troubleshooting support on the usage of our award-winning event management software products with an emphasis on exceptional client service and teamwork. You will be empowered to make decisions to maintain and directly impact exceptional relationships with clients. If you have a passion for helping others, learning and growing, you’ll love working with us!

Responsibilities may include, but are not limited to :

• Provide client support and technical issue resolution for incoming requests via E-Mail, phone, on-line chat function and client support system.
• Provide guidance and support for the configuration of the client's platform.
• Troubleshoot and coordinate with other teams on system issues.
• Use independent judgement for best course of action for issue resolution.
• Provide training to clients in the use of system and system updates.
• Fully document questions and issues for external and internal knowledge sharing.
• Update training and support materials as necessary.
• Additional project and ad-hoc assignments.

Requirements :

Preferred Skills and Experience :

About Aumni Techworks :

Aumni Techworks, established in 2016, is a Software Services Company that partners with Product companies to build and manage their dedicated teams in India. So, while you are working for a services company, you are working within a product team and growing with them. We do not take projects, and we have long term (open ended) contracts with our clients. When our clients sign up with us, they are looking at a multi-year relationship. For e.g. Some of the clients we signed up 8 or 6 years, are still with us. We do not move people across client teams and there is no concept of bench. At Aumni, we believe in quality work, and we truly believe that Indian talent is at par with someone in NY, London or Germany. 300+ and growing.

Benefits of working at Aumni Techworks :