Amgen - Portal Performance Manager

description : Role Summary

We are seeking an experienced Portal Performance Manager to lead the performance, optimization, and user experience of our MyHR portal , built on the ServiceNow platform. This role will be responsible for driving continuous improvement of the HR portal's usability, responsiveness, content effectiveness, and service delivery performance to ensure an engaging and efficient digital employee experience.

As a key interface between HR, IT, and end users, you will blend technical knowledge, user experience insight, analytics, and business acumen to evolve the portal as a key channel for global HR services.

Key Responsibilities

Portal Performance & Monitor and manage end-to-end performance of the MyHR portal on the ServiceNow platform.

• Analyze portal usage data and performance metrics (load time, page hits, click-through rates, etc.) and drive improvements.
• Implement optimization strategies for faster loading times, improved accessibility, and intuitive navigation.

User Experience Partner with HR, UX / UI teams, and ServiceNow developers to enhance portal usability and design.

Content & Knowledge Work closely with content owners to ensure knowledge articles, FAQs, and portal content are relevant, accurate, and up to date.

Analytics & Reporting

Stakeholder Act as a liaison between HR functional teams, IT, ServiceNow developers, and vendor partners.

Incident & Change Manage incident resolution for portal-related issues, including performance degradation or functional errors.

Innovation & Stay current on ServiceNow platform capabilities, portal best practices, and digital HR trends.

Qualifications & Bachelors degree in Computer Science, HR Technology, Information Systems, or a related field.

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