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Retail Store Manager
Retail Store ManagerConfidential • Pune, India
Retail Store Manager

Retail Store Manager

Confidential • Pune, India
30+ days ago
Job description

JOB DESCRIPTION

Job Title : Store Manager - Pune

Location : JM Road, Pune

Experience : 6-10 years

Working Days : 6 Days

Department : Retail & Sales

Reports To : Sales Director

Interested candidates can apply here :

https : / / forms.gle / giWF2PwJ9Fe29bvL8

Job Summary :

We are seeking an experienced and customer-focused Jewelry Retail Store Manager to lead the daily operations of our store. The ideal candidate will have a passion for fine jewelry, exceptional leadership skills, and a proven track record in retail sales management. This role involves overseeing staff, driving sales, maintaining visual merchandising standards, and ensuring an outstanding customer experience.

Key Responsibilities :

Sales & Customer Service :

  • Achieve or exceed monthly and annual store sales goals.
  • Lead by example to deliver exceptional customer service and build lasting client relationships.
  • Handle high-value transactions with discretion and professionalism.
  • Resolve customer complaints and ensure overall client satisfaction.

Team Leadership :

  • Recruit, train, supervise, and motivate store staff.
  • Conduct regular performance evaluations and provide coaching for development.
  • Create and manage staff schedules to ensure adequate coverage.
  • Store Operations :

  • Oversee daily store operations including opening and closing procedures.
  • Maintain inventory accuracy and manage stock levels.
  • Ensure compliance with company policies, procedures, and security standards.
  • Coordinate with vendors and manage repairs, special orders, and consignments.
  • Visual Merchandising & Presentation :

  • Maintain high standards for store appearance and product displays.
  • Implement seasonal and promotional merchandising strategies.
  • Ensure all jewelry is properly tagged, clean, and attractively displayed.
  • Administrative Duties :

  • Prepare daily, weekly, and monthly sales reports.
  • Manage store budget and expenses.
  • Coordinate with head office or regional management on marketing, inventory, and staffing.
  • Requirements :

  • 3+ years of retail management experience, preferably in luxury or jewelry retail.
  • Strong leadership and team-building skills.
  • Excellent interpersonal and communication skills.
  • Sales-driven with a deep understanding of clientele and relationship selling.
  • Detail-oriented with excellent organizational and problem-solving abilities.
  • Proficiency in POS systems, Microsoft Office, and retail management software.
  • Knowledge of gemstones, diamonds, and precious metals is a plus.
  • Ability to work flexible hours, including weekends and holidays.
  • Preferred Attributes :

  • Strong understanding of fine jewelry, precious metals, and gemstones.
  • High emotional intelligence and client-centric approach.
  • Skills Required

    POS Systems, Microsoft Office

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    Store Manager • Pune, India

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