AMS Service Delivery Manager

Experience : 12-19 Years

Work Location : Kolkata(1st Preference) / Mumbai / Pune / Chennai / Hyderabad / Bangalore / Delhi / Noida / Coimbatore

Job Description :

The AMS Service Delivery Manager will have a deep understanding of SDLC, Distributed and Open Source technologies, Maintenance & Support project features coupled with strong leadership and project management capabilities. This role involves overseeing end-to-end service delivery, ensuring high-quality standards, and maintaining customer satisfaction.

Responsibilities :

• Oversee the delivery of multiple projects, ensuring they are completed on time, within budget, and to the highest quality standards.
• Develop and implement service delivery strategies to enhance efficiency and customer satisfaction.
• Ensure compliance with service level agreements (SLAs) and manage service performance metrics.
• Provide technical leadership and guidance to the development team, ensuring best practices in coding, architecture, and design
• Collaborate with stakeholders to define project scope, objectives, and deliverables.
• Monitor and report on service delivery performance, identifying areas for improvement.
• Adhere to Agile ways of working and make sure of aligning the team in the same mindset.
• Guiding and mentoring team on the SRE guidelines and Continuous improvements.
• Encourage team on continuous learning (ensuring cross-skilling and upskilling) and AI intervention as a culture.
• Ensure customer feedback is collected, analyzed, and acted upon to improve service quality

Mandatory Skills :

o .Net Fullstack (+ React or Angular + PL-SQL) OR

o Java Fullstack (+ React or Angular + PL-SQL) OR

o Mainframe (COBOL, DB2, AS-400 etc.)

Good to have skills :