Team Lead (Health care)Confidential • Gurgaon / Gurugram
Team Lead (Health care)
Confidential • Gurgaon / Gurugram
28 days ago
Job descriptionHandle a team of 20 to 30 people. Responsible for New Hire training and Quality audits. This role requires day to day communication directly with the US clients. Report creation and publishing. Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements. Regularly impart effective coaching to team members, enabling consistent high- performance delivery. Identify performance related issues, develop an action plan for improvement and implement corrective action plans. Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities. Stay current on internal work processes, policies, and procedures. Attend required manager development training. Promote CNX values- walk the talk and lead by example
Key skills & knowledge :
- Experience in direct Client interaction will be an added advantage.
- Willingness to work in a flexible schedule.
- Healthcare domain knowledge, Experience in Billing and Reconciliation; Benefit Access will be an added advantage.
Education : - Graduate in any discipline is essential
Looking for Immediate joiners
Education
Doctor of Psychology (Psy. D. / D. Psych.), Doctor of Dental Surgery / Medicine (DDS / DMD), Doctor of Veterinary Medicine (DVM), Bachelor of Dental Surgery (B.D.S), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Doctor of Optometry, Doctor of Physical Therapy, Doctor of Public Health (DrPH), Doctor of Medicine (M.D / M.S), Doctor of Pharmacy (PharmD), Doctor of Nursing Practice (DNP), Bachelor of Homeopathic Medicine and Surgery (BHMS), MBBS
Skills Required
Team Handling, CSAT, attrition reduction , Sla
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Team Lead • Gurgaon / Gurugram
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