Senior VICIdial / PHP Developer

Job Description :

We are seeking an experienced Senior Vicidial / PHP Developer to lead the development and maintenance of our AI-integrated contact center solution.

This is a critical role where you'll take ownership of our core telephony infrastructure and build robust APIs to support our next-generation contact center platform.

Key Responsibilities :

• Take ownership of our existing Vicidial-based contact center infrastructure and codebase.
• Develop and maintain comprehensive RESTful APIs to expose Vicidial functionalities for integration with modern frontend applications.
• Architect and implement API layers that decouple Vicidial's telephony capabilities from its PHP frontend.
• Customize and extend Vicidial features to meet evolving business requirements.
• Optimize database queries and system performance for high-volume call center operations.
• Troubleshoot and resolve complex technical issues in the Vicidial ecosystem.
• Collaborate with AI engineers to integrate machine learning capabilities into the call center workflow.
• Document technical specifications, API endpoints, and system architecture.
• Mentor junior developers and provide technical guidance to the team.
• Plan and execute the gradual migration strategy toward a modern, multitenant architecture.

Required Skills & Experience :

Must-Have :

Nice-to-Have :

What We're Building :

You'll be instrumental in our transition from a monolithic Vicidial-based system to a modern, scalable, multitenant contact center platform with :

What We Offer :

(ref : hirist.tech)