IT System Support Administrator

Duties / Responsibilities :

• Provide Tier 1 IT operational incident support, troubleshooting infrastructure, hosted applications, and escalating issues as needed.
• Ensure timely communication regarding system incidents, enhancements, and scheduled maintenance.
• Review and remediate non-critical alerts proactively and report on operational metrics.
• Support server infrastructure including physical / virtual machines, Active Directory, monitoring, logging, and ticketing systems.
• Perform routine updates such as firmware, security patches, and platform upgrades.
• Assist in DevOps activities including promoting product code and operational changes.
• Support compliance activities related to SOC 2 and internal audits by providing documentation and evidence.
• Maintain detailed documentation of assets, processes, and procedures while identifying areas of improvement.
• Participate in vulnerability and risk management initiatives.
• Provide after-hours and weekend support during scheduled change events.
• Maintain on-call availability to respond to critical system alerts.

Required Skills & Attributes :

Required Skills and Qualifications :

Preferred Skills and Qualifications :

(ref : hirist.tech)