Senior Process Executive - B&L

Job Summary

The Senior Process Executive - B&L will play a crucial role in enhancing customer service operations within the insurance domain. With a focus on claim investigation and property & casualty insurance the candidate will ensure efficient process management and contribute to the companys success. This hybrid role requires rotational shifts and offers an opportunity to make a significant impact on customer satisfaction and operational excellence.

Responsibilities

• Manage customer service operations to ensure high-quality service delivery and customer satisfaction.
• Analyze and investigate claims to identify discrepancies and ensure accurate processing.
• Collaborate with cross-functional teams to streamline processes and improve efficiency.
• Utilize domain expertise in property & casualty insurance to provide insights and recommendations.
• Implement best practices in claim investigation to enhance operational effectiveness.
• Monitor and report on key performance indicators to drive continuous improvement.
• Support the development and execution of strategic initiatives within the insurance domain.
• Facilitate communication between stakeholders to ensure alignment and understanding.
• Provide training and guidance to junior team members to foster skill development.
• Ensure compliance with industry regulations and company policies in all processes.
• Leverage technology to optimize customer service and claim management operations.
• Address customer inquiries and resolve issues promptly to maintain satisfaction.
• Contribute to the development of innovative solutions to enhance service delivery.

Qualifications

Certifications Required

Certified Customer Service Professional (CCSP) Insurance Claims Adjuster Certification

Skills Required

Process Management, Customer Service Operations, property casualty insurance , claim investigation