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StashFin - Senior Manager - App Retention & Engagement

StashFin - Senior Manager - App Retention & Engagement

StashfinGurugram, India
8 days ago
Job description

Location : Gurugram

Department : Growth / CRM & Lifecycle Marketing

Reports to : Head of Marketing

Experience Required : 7-10 years in CRM, lifecycle marketing, or user engagement roles, preferably in fintech, consumer tech, or app-first environments.

Role Overview :

  • We are seeking a Senior Manager - App Retention & Engagement to lead strategies that keep users active, engaged, and transacting on the Stashfin app.
  • This is a high-impact role focused on building automated, data-led campaigns across the user lifecycle - from onboarding to churn prevention and win-back. Your mission is to maximize LTV, reduce churn, and deepen user engagement with credit and financial tools offered by the app.

Key Responsibilities :

User Retention & Lifecycle Strategy :

  • Build and own the end-to-end lifecycle marketing framework from Day 0 onboarding to long-term retention.
  • Segment users based on behavior, credit usage, transaction activity, and churn risk to design personalized journeys.
  • Drive retention KPIs like Day 7 / 30 / 90 retention, stickiness, and MAU-to-DAU ratios.
  • Multi-Channel Engagement :

  • Design and deploy campaigns across push notifications, in-app messaging, SMS, email, and WhatsApp.
  • Continuously test message copy, frequency, timing, and deep links to optimize engagement and reduce opt-outs.
  • Collaborate with product and tech to trigger event-based nudges and real-time communications.
  • Win-Back & Churn Prevention :

  • Identify inactive or dormant users and create structured win-back campaigns using incentives, new features, or education.
  • Build predictive churn models (with analytics team) and intervene with preemptive nudges and offers.
  • Track and optimize reactivation journeys to reduce user drop-offs post-install or post-KYC.
  • Data-Driven Optimization :

  • Own dashboards and insights for user health scores, cohort retention, campaign performance, and segment movement.
  • Work closely with product, analytics, and credit risk teams to align retention strategies with user intent and financial behavior.
  • Tooling & Automation :

  • Leverage tools like MoEngage, WebEngage, CleverTap, or Braze to build automated journeys and trigger-based flows.
  • Ensure proper event tagging and campaign tracking via Firebase / AppsFlyer for attribution.
  • Cross-Functional Collaboration :

  • Work with product and design to build in-app engagement features (checklists, gamification, rewards, etc.).
  • Align with credit, collections, and support teams to resolve frictions that drive churn or low engagement.
  • Qualifications & Skills :

  • 7-10 years of experience in CRM, lifecycle marketing, or retention marketing roles in app-first companies.
  • Strong expertise in user segmentation, journey building, and multichannel marketing.
  • Proficiency in lifecycle platforms like MoEngage / CleverTap / Braze / WebEngage, and attribution tools like AppsFlyer.
  • Solid analytical mindset; able to work with cohort reports, funnel drop-offs, and LTV models.
  • Creative thinker with hands-on experience in copywriting, A / B testing, and behavioral campaigns.
  • Experience in fintech or BFSI a strong plus.
  • What You'll Get :

  • High ownership role in one of India's fastest-scaling fintech platforms.
  • Direct impact on app stickiness, revenue per user, and NPS.
  • ref : iimjobs.com)

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