Unified Communication & Collaboration Support Engineer

Description :

• Overall Objectives Of Job.
• Provide End to End delivery of Allianz global Unified Communication and Collaboration (UCC) services.
• 1st & 2nd level support for users on Allianz Global Network IP Telephony, Cisco Webex, Microsoft Teams, Videoconferencing and fax services globally.
• Ensure stable operations and support event management, incident / problem management and service request fulfillment as part of the standard operating procedures.
• Manage functional escalations and collaborate with next level technical support teams.
• Conduct live troubleshooting with end users and manage 3rd party vendors to support incident resolution.
• Support the Allianz collaboration team in understanding, analyzing and handling incoming issues in a well-structured manner.
• Prepare and train OE service desks, ensure knowledge transfer by documenting processes and procedures.
• Strong customer centric attitude and willing to go the extra mile to ensure customers satisfaction.

Qualification & Experience :

(ref : hirist.tech)