ITSM Tester Analyst

Job Description

About Accenture

We work with one shared purpose : to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change. Visit us at

Overview

An ITSM (IT Service Management) Tester Analyst is responsible for ensuring the quality and functionality of ITSM tools and processes within an organization. Below is a general job description for this role :

Responsibilities :

Conduct functional, regression, and performance testing of ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell).

Validate workflows, configurations, and integrations within ITSM platforms.

Ensure compliance with ITIL (Information Technology Infrastructure Library) standards and best practices.

Develop detailed test plans, test cases, and test scripts based on business requirements and technical specifications.

Execute manual and automated tests to identify defects and ensure system reliability.

Collaborate with developers, business analysts, and stakeholders to understand requirements and resolve issues.

Log, track, and manage defects using defect tracking tools (e.g., JIRA, Bugzilla).

Work with development teams to ensure timely resolution of issues.

Document test results, create test summary reports, and provide recommendations for improvements.

Maintain comprehensive testing documentation for audit and compliance purposes.

Work closely with ITSM process owners, service delivery teams, and project managers to ensure alignment with business goals.

Provide regular updates on testing progress, risks, and issues to stakeholders.

Identify opportunities to improve testing processes and methodologies.

Stay updated on the latest ITSM tools, trends, and testing techniques.

Qualification

Required Skills and Qualifications :

Proficiency in ITSM tools like ServiceNow, BMC Remedy, or similar platforms.

Experience with testing tools and frameworks (e.g., Selenium, Postman, SoapUI).

Knowledge of ITIL processes and frameworks.

Familiarity with scripting languages (e.g., Python, JavaScript) for test automation.

Preferred Qualifications :

ITIL certification (e.g., ITIL Foundation).

Experience with Agile or DevOps methodologies.

Knowledge of cloud-based ITSM solutions.

Australia Working Rights

Australian Citizenship is mandatory for this role

Due to the security requirement of the role NV1 Security clearance is a requirement.

Candidates with Baseline clearance ready to move to NV1 Security level may be considered for the role.

#LI_GM  #LI-GM

Locations

Canberra

Ballarat

Melbourne

Sydney

Additional Information

Equal Employment Opportunity Statement for Australia and New Zealand

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About Accenture

We work with one shared purpose : to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at