Key Account Manager (Bangalore)

About Intugine Technologies

The physical goods we consume everyday(think dairy, snacks, furniture, clothing, electronics, automobiles etc.) are sourced, manufactured, stored, and moved across a highly intricate supply chain before they can reach us. The brands that operate these supply chains find it difficult to adhere to promised delivery times, meet customer expectations or control operations costs.

Intugine Technologies, one of the world’s leading multimodal supply chain visibility providers, helps brands across the globe optimize operations, reduce logistics costs and delight customers. Our best-in-class visibility platform helps businesses gain comprehensive visibility over their supply chain across modalities(air / land / sea / rail). Over 75 large enterprises like Philips, Flipkart, Xiaomi, Diageo, Kuehne Nagel, Ultratech Cement, Myntra, Swiggy Instamart and Mahindra Logistics rely on Intugine to ensure efficiency in their everyday operations.

Position :   We are seeking a versatile professional with a blend of client management and customer success skills. You will be responsible for managing key client accounts, fostering longterm relationships, ensuring customer satisfaction, and driving the successful implementation of our solutions.

Responsibilities :

• Serve as the primary point of contact for key clients, building and maintaining long-term relationships.
• Oversee both strategic account management and customer success initiatives to ensure seamless integration.
• Monitor client projects through regular meetings, provide updates to senior management, and ensure timely deliveries.
• Prepare and negotiate proposals, including pricing models tailored to client needs, and manage account goals.
• Train clients on existing products and services while ensuring smooth implementation and usage.
• Collaborate with internal teams, including product and engineering, to provide feedback and suggest product improvements.
• Handle client queries and complaints, providing innovative solutions to meet their needs in a timely manner.
• Develop processes for continuous improvement in client service and project execution.
• Identify and mitigate at-risk accounts to reduce churn and improve overall customer satisfaction.
• Coach and manage a team of customer success executives and operations executives, ensuring alignment with client needs.
• Set up and monitor KPIs to measure success and ensure 100% client requirement conformance.
• Travel to client locations when necessary to understand their needs, provide training, and build stronger relationships.

Requirements :

Our team comprises ambitious, reliable and witty people who love to play around; while getting the job done. We are looking for smart and adventurous people who relish an opportunity to solve intricate problems. If you want to make an impact with your work, then Intugine is the right place for you.

Looking for more reasons to join the Intugine rocketship? We’ll give you 13!