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Key Account Manager

Key Account Manager

LeadSquaredBengaluru, Karnataka, India
11 days ago
Job description

Key Responsibilities :

  • Deliver 100% customer retention by ensuring successful adoption and integration of the LSQ platform across your customers
  • Own the client relationship and lead it for the assigned Key Accounts with a strong understanding of their business priorities
  • Deep understanding of the customer’s business and their top objectives at various organisational levels
  • Building a high degree of mindshare for our solutions and company within the key stakeholders in your account list
  • Track key performance indicators (KPIs) of the KAM team, including sales revenue, customer satisfaction, and account penetration.
  • Ability to understand business and technology challenges and align them with possible solutions from our portfolio
  • Act as a link between the sales, services, support, and other internal teams, ensuring that customer requirements are prioritised and resolved in a timely manner
  • Build and maintain an account map, plan for each customer, and develop close relationships with key stakeholders in your accounts

Requirements :

  • 5+ years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications to BFSI market [Preferably in Lending].
  • Extensive technical account management & customer engagement experience
  • Strong foundation in software sales / BD / success, with SaaS experience being a definite advantage
  • Proven track record of meeting or exceeding quotas and receiving positive customer feedback
  • Leadership qualities, including coaching, mentoring, and team motivation
  • Strong communication and interpersonal skills with a professional work ethic
  • Excellent organizational skills with a strong bias to action
  • High ability in data driven problem-solving, negotiation and develop close relationships with key stakeholders in your accounts.
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    Key Account Manager • Bengaluru, Karnataka, India