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CollegeDekho - Key Account Manager

CollegeDekho - Key Account Manager

CollegeDekhoBangalore, India
7 days ago
Job description

Job Title : Key Account Manager - B2B (Higher Education)

Company : CollegeDekho (Girnarsoft Education Pvt.Ltd.)

Industry : Education Technology

Department : Partner Relations / Key Account Management

Location : Gurgaon | Kolkata | Mumbai | Bangalore

Reporting To : Regional Manager / Head - Key Accounts

Type : Full-Time

Individual Contributor.

Role Overview :

  • We are looking for a strategic and results-oriented Key Account Manager to manage end-to-end partnerships with our higher education clients.
  • This role is critical to ensuring client satisfaction, driving revenue outcomes, and unlocking growth opportunities through proactive engagement and internal collaboration.

Key Responsibilities :

  • Own and manage strategic relationships with assigned colleges / universities.
  • Reconcile student admissions data and align with internal delivery and finance teams.
  • Drive timely collections and resolve commercial issues in coordination with finance / legal.
  • Lead contract renewals and drive cross-sell / up-sell opportunities aligned to client needs.
  • Coordinate internally across sales, delivery, operations, finance, and product teams.
  • Maintain detailed dashboards and trackers to share performance updates with internal and external stakeholders.
  • Identify and escalate potential risks and surface growth opportunities proactively.
  • Key Requirements :

    Education : Bachelor's degree in Business, Marketing, Education, or related field (MBA preferred).

    Experience : 4-8 years in Key Account Management, Client Success, or B2B Partnerships, preferably in EdTech, SaaS, or Education Services.

  • Excellent communication, negotiation, and relationship management skills.
  • Ability to manage high-value institutional accounts independently.
  • Proficient in CRM tools, Excel / Google Sheets, and data dashboards.
  • High ownership mindset with multitasking capabilities in a fast-paced environment.
  • Willingness to travel to partner campuses as needed.
  • Performance Metrics (KPIs) Account growth and revenue retention Collection efficiency (Days Sales Outstanding) Renewal rate of existing accounts Value of cross-sell and up-sell Client satisfaction scores (NPS / CSAT) Accuracy and timeliness of reconciliation and reporting.
  • What You'll Gain?

  • Work with top-tier educational institutions and drive strategic outcomes.
  • High-impact role with direct exposure to leadership and cross-functional teams.
  • Opportunity to grow within a mission-driven and fast-scaling EdTech company.
  • Competitive compensation structure with performance-based incentives.
  • ref : iimjobs.com)

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