Omnissa CoE Engineer – Horizon & AD Expert

Center of Excellence Engineer – Omnissa & Active Directory

Location : India (Remote or Hybrid)

Shift : Night Shift (to support North American customers)

Experience : 4–6 Years

Join By : Within 4 Weeks

Reports To : VP Services– EUC & Virtualization

About XenTegra Private Limited

XenTegra is a global IT solutions provider specializing in digital workspace, cloud, and end-user computing technologies. Our India operations support a growing list of enterprise clients across North America, and we are rapidly expanding our technical delivery team.

Role Overview

We are seeking a highly skilled L3 Engineer with strong expertise in Omnissa (formerly VMware EUC) and Active Directory to support our North American customers during night shift hours. This role requires deep operational knowledge of VMware Horizon components , particularly Dynamic Environment Manager (DEM) , and will include troubleshooting, optimization, and project-based delivery.

Key Responsibilities

• Provide Level 3 support for VMware Horizon environments, focusing on DEM, UAG, App Volumes, and Connection Servers
• Act as a subject matter expert for complex Active Directory configurations, policies, and integration with EUC platforms
• Monitor, troubleshoot, and optimize VDI environments for performance and end-user experience
• Collaborate with L1 / L2 teams for incident escalation and resolution
• Interface directly with clients to understand issues and deliver timely resolutions
• Participate in environment upgrades, patching, and change control
• Prepare and maintain technical documentation, SOPs, and runbooks
• Be open to learning and achieving additional certifications on EUC products

Required Skills & Qualifications

Preferred (Nice to Have)

What We Offer

Apply Now

If you’re looking to join a technically strong, globally aligned team and make a direct impact, we’d love to hear from you.