Process Lead -SME- CPE

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description - Grade Specific

Your Role :

Expected to possess a robust skill set that includes strong leadership and interpersonal abilities, effective communication skills, and a deep understanding of banking operations and operational leadership. Proficient in coaching and mentoring team members to enhance performance, managing change and uncertainty, and fostering a customer-centric and effective risk culture. Demonstrate strategic thinking and decision-making capabilities, conflict management skills, and the ability to build high-performing teams. Adept at performance management, driving accountability, and process compliance. Continuous learning and adaptability are crucial, as they need to stay updated with the latest industry trends, internal processes and regular change.Graduate in any discipline with people management, process and transition experience of 4-6 years. Should have analytical & problem-solving skills, expertise in MS Office (Excel, PowerPoint, Word, etc), experience of working in banking / financial services, capable of communicating with and managing senior stakeholders. Should possess understanding of managing in a regulated environment.

Your Profile :

Scope and Accountability

• Primary responsibility for individual team deliverables and department outcomes as a result. Joint responsibility with others for the business unit, and enterprise result.
• Responsible for own work and directs the work of others.
• Works with business unit leader to translate business plans into targeted operational objectives, and supports consistent delivery through a disciplined operating rhythm, and data-driven approach to operational excellence and customer / partner experience.
• Exercises operational objectives within a team or business unit to complete tasks in accordance with service requirements. Performance is monitored regularly through disciplined operating rhythms and functional governance.
• Recognised subject matter / technical expert or thought leader in chosen field. Mentors' other employees. May provide support and guidance to a team or teams on a sub-functional basis. Actively coaches and develops others.
• Recommends and supports the design and implementation of initiatives, may influence policies and procedures.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Skills Required

Leadership, Performance Management, Conflict Management, Interpersonal Abilities, Process Compliance, Effective Communication, Accountability, Banking Operations, Strategic Thinking