Delivery Excellence Lead

Delivery Excellence Lead.docx

What to expect at MediaMint?

We love people who dene their surroundings and who are constantly looking to learn new things. We valuehonesty and integrity above all. We love people who are honest, self-aware and intent on betteringthemselves each day. If you love growth - professional and personal, then MediaMint is most likely the placefor you!

What do we do?

MediaMint is an AI-powered Revenue Operations services company dedicated to accelerating innovation andrevenue growth for platforms and publishers worldwide. Our mission is to enhance operational eciency,scalability, customer satisfaction, and data-driven insights through advanced technology, automation, and AIcapabilities. We serve industry leaders across AdTech, Consumer, CTV, Publishing, and Retail.

Job Description : MediaMint is seeking a highly skilled and experienced Delivery Excellence Leader to drive the implementationand operationalization of delivery excellence practices. This individual will play a pivotal role in establishingprocesses, standards, and governance to ensure consistent, ecient, and high-quality delivery across allprojects. The ideal candidate has a background in operational and process excellence, ideally fromtechnology or operations services rms, and possesses a proven track record in driving scalable, ecientdelivery processes and client satisfaction initiatives.

Responsibilities : Framework Development and Implementation

Design and establish a Delivery Excellence framework tailored to organizational and client needs. Develop standardized playbooks, quality gates, and performance metrics to ensure consistency and

high-quality delivery.

Delivery Readiness Validate team readiness by ensuring the right skills, stang, and organizational structure are in place

before project kicko. Conrm contingency plans, including resource backup strategies, to mitigaterisks from stang or operational disruptions.

Oversee the onboarding process, ensuring adherence to structured playbooks and client-specicrequirements.

Implement structured risk management processes to identify, document, and mitigate potential risksearly in the engagement lifecycle.

Process Optimization and Scalability Identify and resolve ineciencies in delivery processes through root cause analysis and workow

enhancements. Drive process excellence initiatives that ensure scalability and eciency across delivery

engagements. Create and promote the adoption of best practices and standardized operating procedures / playbooks

across delivery teams. Drive team capability building through training, skill assessments, and best practice sharing.

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Client Satisfaction and Continuous Improvement Integrate client feedback mechanisms to address concerns, enhance service quality, and drive

continuous improvement across delivery teams. Monitor and report on client satisfaction metrics (e.g., NPS, CSAT) to track progress and inform

improvement initiatives.

Quality Assurance Implement independent engagement audits and governance structures to monitor engagement

performance and report ndings to senior leadership. These reports should include insights oncommon risks (e.g., under-resourcing, data compliance) and recommendations for mitigation.

Develop strategic recommendations to address gaps, enhance client satisfaction, and ensurehigh-quality delivery outcomes.

Data-Driven Decision-Making Leverage real-time analytics and reporting tools to monitor delivery KPIs and inform strategy. Ensure metrics-driven oversight of project health and client engagement success.

Desired Outcomes : Enhanced alignment between delivery teams and client expectations. Reduced risk of escalation through early intervention and strategic recommendations. Continuous improvement in engagement performance and operational eciency Improved client satisfaction through proactive identication and resolution of hidden issues.

Key Qualications : Experience

8 -10 years in delivery, operational, process excellence, program management roles withintechnology / operations services rms.

At least 5 years leading Delivery Excellence or similar frameworks, with hands-on experience inclient-centric delivery models.

Expertise Deep knowledge of quality frameworks (e.g., Lean Six Sigma, ISO standards) and delivery

optimization. Proven ability to drive alignment between sales, solution and delivery teams. Experience implementing risk and process management systems.

Skills Strong leadership and stakeholder management skills. Analytical mindset with an ability to assess risk, ensure compliance, guide teams in standardizing

processes with the ability to drive data-driven improvements.

Key Attributes : Strategic thinker and problem solver with a proactive approach. Results-oriented with a focus on continuous improvement and client satisfaction. Collaborative leader capable of building consensus across teams.

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What We Oer : Competitive compensation package. Opportunity to shape and lead the Delivery Excellence function. Exposure to global clients and a collaborative work environment.

About MediaMintMediaMint is a global professional services rm specializing in digital marketing and consulting. We work witha broad spectrum of clients - from Fortune 500 to start-ups. Our mission is to provide strategic, operationaland technical support that drives performance and delivers outstanding results for our clients. Our vision is tobe the transformative operating partner for media and technology companies worldwide. We currently have 4oces. Our headquarters is in Hyderabad and it is our main delivery and operations center. Our other ocesare in San Francisco, New York, Krakow (Poland) and Ilorin(Nigeria). MediaMint currently employs more than2000+ dedicated professionals.

www.mediamint.com

• Skillset Required : Customer Satisfaction, Proactive, Analytical Mind, Marketing, Staffing, Stakeholder Management, Six Sigma, Process Management, Cisco, Quality Assurance, Visio, Digital Marketing, Management Skill, Insight, Scala, Compliance, Pivotal, Workflow, Leadership, Iam, Excel, Analytical Mindset, Technical Support