Support Engineer

Graviton is a privately funded quantitative trading firm striving for excellence in financial markets research. We are seeking a skilled Support Engineer to be the first line of defense for ensuring the reliability availability and performance of our databases services and trading support systems. Youll not only monitor troubleshoot and resolve production issues but also build automation improve observability and drive long-term stability of mission-critical systems. Youll work closely with developers traders and infrastructure teams to triage issues manage deployments and continuously improve operational workflows.

The ideal candidate will possess a strong background in technical support with a passion for problem-solving and a commitment to excellence.

As a Support Engineer you will be responsible for :

• Monitor production services and respond quickly to alerts incidents and outages to ensure smooth operation and minimal downtime.
• Monitor trading systems and infrastructure.
• Triage issues across trading support services databases and infra; escalate and coordinate with the right owners and drive root-cause analysis and ensure fixes are implemented for long-term stability.
• Serve as the first line of defense for trading operations.
• Proactively identify address recurring issues and build automation to reduce manual intervention.
• Improve observability by enhancing monitoring logging and alerting systems.
• Develop and maintain operational runbooks and SLO / SLA metrics.

Requirements :

Experience with Linux and shell online tools

Good to have :

Key Skills

Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1