Client Relationship Manager : Jewelry

Company Description

House of Quadri is a contemporary lab-grown diamond jewelry brand based in Mumbai. We design, manufacture, and directly retail our jewelry products. Our small, dynamic team is dedicated to building a strong D2C brand. We strive to create high-quality, sustainable jewelry that our customers will cherish.

Role Description

This is a full-time on-site role for a Client Relationship Manager : Jewelry. The position is for Mumbai head office. The Client Relationship Manager will be responsible for managing customer relationships, addressing client inquiries, providing sales support, and ensuring customer satisfaction. The role involves understanding of product, coordinating with the sales team, maintaining client records, and handling any issues or complaints that may arise. The successful candidate will play a key role in nurturing long-term client relationships and contributing to the overall sales strategy.

Qualifications

• Proven experience in client relationship management and sales support
• Strong interpersonal and communication skills
• Ability to understand the product in depth
• Ability to handle client inquiries, issues, and complaints professionally
• Proficiency in maintaining accurate client records and documentation
• Excellent organizational and time-management skills
• Ability to work collaboratively with the sales team and other departments
• Experience in the luxury industry is a must, and diamond jewelry industry is a plus
• Bachelor's degree in Business, Marketing, or a related field